Job Description
Enjoy solving problems over the phone and keeping a busy day moving? Join Absolute Domestics' Cleveland contact centre, where you'll help clients and independent cleaning contractors with bookings, changes and service issues across Australia and Current Zealand.
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You'll handle inbound and outbound calls, use our CRM and take ownership of enquiries through to a practical outcome. We'll provide thorough training, a supportive team and a modern office close to Cleveland Station.
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About Absolute Domestics
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For more than 30 years, Absolute Domestics has helped Australian and New Zealand households connect with trusted domestic cleaning contractors. Our Cleveland-based customer service team plays an important role in supporting thousands of cleaners and clients every day.
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What you'll do:
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Manage a high volume of inbound and outbound calls
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Assist clients and contractors with bookings, enquiries and service issues
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Build strong relationships with your allocated group of contractors
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Navigate our custom-built CRM while using Outlook, Teams and dual monitors
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Contribute to client retention and positive service outcomes
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What we're looking for:
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You'll be well suited to this role if you:
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Have call-center or high-volume customer service experience
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Are confident, patient and professional on the phone
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Can de-escalate difficult conversations and take ownership of problems
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Work accurately and efficiently in a busy environment
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Are comfortable learning new technology and managing several tasks at once
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Have strong touch-typing skills of at least 45 words per minute
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Bring a positive attitude and genuinely enjoy helping people
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Can work full-time onsite at our Cleveland office
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Supportive and genuinely friendly team
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Established Australian company with more than 30 years of experience
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Modern Cleveland office with plenty of parking
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Approximately 10 minutes' walk from Cleveland Train Station
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Thorough training and opportunities for long-term development
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Hours
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Monday-Friday, 8:30am-5:00pm
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This is a full-time, office-based positions with no work-from-home arrangement.
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Compensation
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Competitive pay under the Clerks Award ****, ranging from $75,000 - $80,000 including Super. The rate acknowledges your experience and skills. Specific details regarding salary and any additional benefits will be discussed further during the interview process.
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If you're an experienced customer service professional who enjoys a busy day, takes pride in solving problems and wants to be part of a supportive team, we'd love to hear from you.

📌 Contact Centre Customer Service Officer (Tasmania)
🏢 Absolute Domestics Pty
📍 Tasmania