Job Description
Growing Deadly Families Cultural Liaison Officer
Toowoomba
Use your cultural knowledge, community connections and people skills to support women, babies and families through pregnancy and early childhood.
Carbal is looking for an Aboriginal and/or Torres Strait Islander Cultural Liaison Officer to join our Growing Deadly Families (GDF) team in Toowoomba.
You'll be a trusted cultural connection between women and families, community and Carbal's multidisciplinary health team, helping families feel supported, understood and confident accessing the health and community services they need.
Full-time or part-time – we're open to discussing what works for the right person
Monday to Friday – no weekends or shift work
Based in Toowoomba
Generous salary packaging to increase your take-home pay
Work alongside Midwives, GPs, Aboriginal Health Workers, Nurses and Allied Health professionals
Support women and families throughout pregnancy, early childhood and family life
Community engagement, advocacy and practical client support
Professional development and training opportunities
Identified position for Aboriginal and/or Torres Strait Islander applicants
About the Role
The Growing Deadly Families Cultural Liaison Officer plays an important role in helping Aboriginal and Torres Strait Islander women and families connect with culturally safe health care and community support.
You'll build trusted relationships with women, children and families, provide practical support and advocacy, help people navigate health and community services and strengthen communication between clients and Carbal's clinical teams.
As a trusted cultural connector, you'll also help our broader team understand the cultural considerations that support positive experiences and better outcomes for families.
You'll work alongside GPs, Midwives, Aboriginal Health Workers, Practice Nurses, Allied Health professionals and other members of the Growing Deadly Families team, helping provide coordinated care from pregnancy through early childhood and family wellbeing.
This is a role where relationships matter.
If you're someone people trust, you communicate well, understand the importance of culture, family and community, and enjoy helping people find their way through services and systems, we'd like to hear from you.
Why You'll Love Working With Us
Choose full-time or part-time employment
Monday to Friday – no weekends or shift work
Generous salary packaging through our Public Benevolent Institution status
Christmas shutdown period
Supportive and culturally safe workplace
Work as part of an established multidisciplinary health team
A wide-ranging role combining family support, advocacy, community engagement and health promotion
Build meaningful relationships with women, families and community
Career development and ongoing training
Chance to develop your skills in Aboriginal and Torres Strait Islander primary health care
Free gym membership (conditions apply)
Employee Assistance Program
Meaningful work supporting better outcomes for Aboriginal and Torres Strait Islander families
What You'll Be Doing
Supporting Women & Families




Provide culturally safe support to Aboriginal and Torres Strait Islander women, children and families participating in Growing Deadly Families
Build respectful and trusting relationships with clients and families
Provide practical support to help families access health, social and community services
Help families understand health information and feel confident participating in decisions about their care
Encourage independence, resilience and confidence in managing health and wellbeing
Act as an important cultural connection between clients, families and the multidisciplinary health care team
Promote culturally safe communication and respectful engagement
Advocate for clients and families to support equitable access to health and community services
Help identify and address barriers that may make accessing services difficult
Support culturally appropriate service delivery
Share cultural knowledge and considerations that help Carbal staff provide respectful and effective care
Care Coordination & Referrals
Work with GPs, Midwives, Aboriginal Health Workers, Nurses and Allied Health professionals to coordinate client care
Help connect families with appropriate Carbal programs and external services
Support referrals to health, community and family support services
Follow up appointments and encourage ongoing engagement with health care
Support continuity of care throughout pregnancy, early childhood and family wellbeing
Community Engagement & Health Promotion
Participate in community outreach, education and health promotion
Promote the Growing Deadly Families Program within community
Assist with community events, education sessions and wellbeing initiatives
Build positive relationships with Elders, families, community organisations and partner agencies
Help identify emerging community needs and opportunities to strengthen services
Working as Part of the GDF Team
Work collaboratively within Carbal's multidisciplinary team
Participate in case discussions and coordinated care planning where appropriate
Maintain accurate client records and program documentation
Assist with program data, reporting and quality improvement
Participate in professional development and mandatory training
Contribute ideas and community perspectives to the ongoing development of Growing Deadly Families
You'll Be a Outstanding Fit If You...
We're looking for someone with strong cultural knowledge, community connection and relationship-building skills.
You don't necessarily need to come to us with years of health-sector experience.
Identify as Aboriginal and/or Torres Strait Islander
Have a strong understanding of Aboriginal and Torres Strait Islander culture, family, kinship and community connections




Have demonstrated experience working respectfully with Aboriginal and Torres Strait Islander individuals, families and communities
Be able to build trust, rapport and meaningful relationships with community members
Have experience in client support, advocacy, care coordination, community engagement or a similar people-focused role
Have strong communication, interpersonal and organisational skills
Be comfortable working independently while also contributing to a multidisciplinary team
Be willing to obtain or work towards a Certificate III in Aboriginal and Torres Strait Islander Primary Health Care or a related qualification
Hold a current Open C Class Driver Licence valid in Queensland
Hold a current Blue Card, or be eligible to obtain one
Hold current CPR certification, or be willing to obtain it
Highly Regarded
Certificate III in Aboriginal and Torres Strait Islander Primary Health Care, Community Services, Individual Support or a related discipline
Experience within an Aboriginal Community Controlled Health Organisation
Experience supporting maternal health, child health, family wellbeing or community health programs
Knowledge of primary health care, maternal and child health and community support services
Aboriginal Mental Health First Aid or other relevant cultural or health qualifications
About Growing Deadly Families
Carbal's Growing Deadly Families Program supports Aboriginal and Torres Strait Islander women, babies, children and families through pregnancy, early childhood and family life.
The program brings together clinical care, cultural support, health education, advocacy and practical assistance, helping families stay connected with health services and access the support they need.
Our team works together to provide care that respects culture, family, community and individual choice, with the aim of improving maternal, child and family health outcomes.
About Carbal Medical Services
Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and surrounding communities.
Established in ****, Carbal works alongside Aboriginal and Torres Strait Islander communities to improve health and wellbeing through accessible, respectful and community-led care.
Our Commitment
Carbal Medical Services is committed to cultural integrity, community wellbeing and providing holistic, culturally safe care that supports Aboriginal and Torres Strait Islander people, families and communities.
We review applications as they come in and move quickly to interview suitable candidates, so we encourage you to apply early.
While we include an indicative closing date, the role may close sooner if we find the right person.
Due to the volume of applications received, only shortlisted applicants will be contacted.
This is an identified position.
Applicants must identify as Aboriginal and/or Torres Strait Islander.
Carbal Medical Services considers that being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement for this position in accordance with section 25 of the Anti-Discrimination Act **** (Qld).

📌 Cultural Liaison Officer (Toowoomba)
🏢 Carbal Elders Group
📍 Toowoomba