Position: Administration Assistant / Customer Service RoleLocation: Tweed Heads SouthEmployment Type: Permanent / OngoingHours: 4–5 day work week - flexible | Monday–Friday only | 9:00am–5:00pmPay Rate: $*****–$***** per hour + superannuation based on experienceThe OpportunityWe're seeking a confident, friendly and experienced customer-focused professional with a high attention to detail to join our small easy going team at head office in a dedicated Customer Service Officer role.
This is an ideal position for someone who thrives in a structured, weekday-only environment and enjoys being the first point of contact for clients across Australia.You'll handle inbound enquiries, provide accurate information nationally and support internal teams while working within established systems and processes.
With flexible 4–5 day arrangements and consistent 9–5 hours, this role offers excellent work-life balance and the chance to grow within a supportive, nationwide organisation.What's On OfferCompetitive pay: $*****–$***** per hour + superFlexible schedule: 4 or 5 days per week (Monday–Friday)Stable hours: 9:00am–5:00pm, no shifts, no weekendsNational exposure: Work with clients and teams across AustraliaSupportive culture: Professional, collaborative head office environmentCareer growth:



Opportunities for development and progressionAbout the RoleAnswer and manage a high volume of inbound phone and email enquiries especially in summer.Provide friendly, accurate and timely information to clients and stakeholdersWe encourage proactive suggestions for improving procedures, policies and any areas where you see opportunities to strengthen our current environment.Navigate multiple internal systems to record and update customer detailsDirect complex queries to the appropriate departments when requiredMaintain accurate records and follow company procedures and privacy standardsContribute to continuous improvement in service delivery and client experienceAbout YouConfident, personable and genuinely enjoys helping peopleExperienced in customer service, contact centre or senior administration rolesComfortable using business systems and learning new technology quicklyAn excellent communicator with solid active listening skillsCalm and professional, even in high-pressure situationsAbility to work autonomouslyDetail-oriented, reliable and self-motivatedA positive team player who works well within an established structureAdvantageous: Previous experience in a senior customer service role or team leadership capacity.
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📌 Admin Assistant / Customer Service Officer (New South Wales)
🏢 Sanitair
📍 New South Wales