Vera Living seeks a Customer Service Team Leader to own and grow the Tenant Experience function in Sydney.
You'll lead a team of Tenant Support Specialists, triaging queues, assigning work and coaching staff to maintain high service standards.The role emphasizes ownership, practical decision-making and shaping a scalable service culture that puts tenants first.
You'll manage complex cases, collaborate with coordinators and providers, and drive improvements through data insights, while
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📌 Hybrid Tenant Experience Team Lead - Customer Service (Sydney)
🏢 Talent X
📍 Sydney
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