About the Company
At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. As a
Shift Leader at
GYG
, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.
We're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.
Job Description
The
Shift Leader
is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.
We're looking for a dynamic and decisive Shift Leader to join our team at GYG Gregory Hills, Australia. In this role, you will oversee daily shift operations, lead a team of associates, and ensure that our organization maintains the highest standards of service and efficiency. As a Shift Leader, you will be responsible for engaging your team, managing resources effectively, and making critical decisions that impact our operational success. This is an excellent opportunity for a professional leader ready to take on greater responsibility and drive team performance.




We will be Starting 24 x 7 Operation from March 26. So we need Shift leader and crew who can work overnight. Please note that overnight availability is essential for this position (e.g. from 10pm to 6am). We're specifically looking for Shift Leaders available for afternoon - closing ******pm) shifts.
Supervise and lead shift team members, providing clear direction and support to ensure productivity and morale
Schedule staff shifts and manage workforce allocation to meet operational demands
Monitor and maintain compliance with company policies, safety standards, and operational procedures
Address and resolve employee conflicts and performance issues in a professional and timely manner
Conduct regular team briefings and communicate organizational updates and expectations
Analyze shift performance metrics and identify opportunities for improvement
Train and onboard current team members, ensuring they understand their roles and responsibilities
Manage inventory, equipment, and resources during assigned shifts
Respond to customer inquiries and concerns, escalating issues when necessary
Prepare shift reports and documentation for management review
Maintain a safe, clean, and organized work environment
Demonstrate strong decision‐making skills and take ownership of shift outcomes
Qualifications
Minimum 2-3 years of supervisory or shift leadership experience




Proven ability to motivate and manage diverse teams effectively
Strong interpersonal and communication skills
Excellent time management and organizational abilities
Demonstrated decision‐making and problem‐solving capabilities
Knowledge of operational procedures and safety compliance standards
Proficiency in scheduling software and point‐of‐sale systems (preferred)
High school diploma or equivalent
Ability to work flexible shifts, including evenings, weekends, and holidays
Professional demeanor with a customer‐focused mindset
Conflict resolution and mediation skills
Benefits
Fair pay in line with the Fast‐Food Industry Award
Flexible rosters and employment stability
Free and comfortable GYG uniforms and exclusive merch
Heavily discounted GYG meals
Comprehensive training and support to set you up for success
Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
An uncapped referral program! Bring your mates and earn $200 per successful referral
Team building activities and regular crew competitions
Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
We've got your back with Sonder – a comprehensive employee assistance program, here to support you and your family
The chance to join our Hola Central team or become a Franchisee!
Additional Commitment
We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.
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