Welcome to The Fiddler Hotel, one of Sydney’s leading hospitality venues and the Home of Celebrations.
We’re looking for an experienced, hands on Operations Manager to join our management team and oversee the day to day operation of our busy, multi-space venue.
Working closely with the General Manager, you will be responsible for driving operational standards, developing our management team and ensuring an exceptional guest experience across the venue.
Key Responsibilities
Oversee the day to day operations of the venue
Delivering high quality service and memorable guest experiences
Managing busy trade periods, including Friday and Saturday nights
Lead, support and develop Duty Managers and Front of House teams
Drive high standards across service, presentation, facilities and guest experience
Manage busy trade periods and ensure smooth venue operations
Maintain compliance with liquor, gaming, WHS and venue procedures
Manage rostering, labour and operational costs
Completing daily cash
Oversee cash management,
gaming reconciliation and daily reporting
Work closely with Food & Beverage, Gaming, Functions, and Maintenance
Identify operational issues and implement practical solutions
Support recruitment, training, performance and development of the team
Work with the General Manager to continually improve venue performance, standards and profitability
About You
You will have:
Solid experience in a senior hospitality management role within a large, high-volume venue
Proven experience leading and developing managers and large teams
Solid operational and commercial understanding
Excellent knowledge of liquor and gaming legislation
A hands on leadership style with the ability to lead from the floor
Solid problem solving and decision-making skills
A passion for hospitality and exceeding guest expectations
Current RSA and RCG certifications
Flexibility to work across a 7-day rotating roster, including weekends, late nights and public holidays
Apply now.
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