Altogether Group is seeking a Collections Team Leader to guide a team of collections agents, coaching on calls and resolving complex customer issues. You will monitor performance and optimize processes while ensuring compliance with regulations and hardship policies.
A robust emphasis on data-driven decision making and collaboration with billing, customer service and legal is essential. The role offers leadership in a growing, customer-focused utilities provider with a mission to support 100,000
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📌 Collections Team Lead: Coach, Resolve & Improve Recoveries Queensland
🏢 Altogether Group
📍 Queensland
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