Thinking about your next opportunity before the year wraps up? This could be your sign!
We're looking for a Senior Customer Care Consultant to join our Customer Care team in Greystanes NSW . This is an exciting opportunity for someone who enjoys problem-solving, coaching others, driving service excellence and making a real impact on both the customer and team experience.
What You'll Be Doing:
- Managing customer escalations and driving resolution outcomes
- Supporting workflow management to ensure service levels are achieved
- Coaching, training, and developing Customer Care Consultants
- Conducting quality reviews and sharing best practice
- Partnering with leaders and stakeholders to improve processes and customer outcomes
- Presenting in team huddles and contributing to team initiatives
- Acting as a role model for our values and customer-first culture
We're Looking for Someone Who:
- Has a solid customer service background (minimum 2 years)
- Enjoys mentoring and helping others succeed
- Is resilient, proactive, and solution-focused
- Thrives in a fast-paced environment
- Leads by example and embraces change positively
Your Next Move:
- Develop your leadership capability through coaching and mentoring
- Build relationships with key stakeholders across the business
- Gain exposure to operational improvement projects and initiatives
- Continue your career growth with ongoing development and progression opportunities
If you're ready to take your customer care expertise to the next level and make a meaningful impact on the team, we'd love to hear from you.
#J-18808-Ljbffr
📌 Senior Customer Care Consultant - Greystanes NSW (Sydney)
🏢 Wesfarmers Industrial & Safety
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.