Customer Care Consultant – Newcastle NSW

Join our growing team in Newcastle, NSW as a Customer Care Consultant. This is an exciting full-time, 12-month opportunity for someone passionate about delivering exceptional customer experiences.

In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilise your problem‑solving abilities to achieve swift and effective outcomes.

- Deliver friendly and efficient service to customers via phone calls, emails, and other business systems
- Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes
- Analyse customer sales history to identify service needs and explore upsell opportunities
- Inform customers about new products and services when applicable

What you'll bring to the team:

- Experience in a high-volume call centre workplace (preferred but not essential)
- A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results
- Exceptional customer service skills and the ability to work independently within a small team
- Proficiency in Microsoft and/or cloud-based CRM programs
- Excellent verbal and written communication skills

What's In It For You:

- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks,



FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
- Continuous training and career development opportunities
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Generous paid parental leave policy
- Free onsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

Brave a culture of caring, collaborative and reward-driven. We look forward to a vibrant team that thrives on supporting one another, celebrating achievements and building loyalty.

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📌 Optical Dispenser — Elevate Eyewear & Customer Care (Newcastle City Council)
🏢 The Optical
📍 Newcastle City Council