We are looking for two Assistant Directors to lead and manage teams of regulatory officers to undertake assessment, management and outcome of complaints and reportable incidents.

Assistant Director Person Centred Safeguards The Person-Centred Safeguards Team safeguards the rights, safety, and wellbeing of NDIS participants by responding to matters associated with NDIS funded supports and services that present a critical or high risk of harm. The Assistant Director leads the team to take timely action where a participant is unsafe or at risk of imminent harm, liaising with providers and other stakeholders to ensure the participant is safeguarded.

Assistant Director Complaints Operations The Complaint Operations section undertakes timely and proportionate regulatory actions in response to complaints and incidents to drive NDIS provider compliance with the National Disability Insurance Scheme Act 2013.

Assistant

Directors lead and manage teams of regulatory officers planning and undertaking compliance activities against NDIS providers pertaining to obligations under the NDIS Code of Conduct and National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018.

Duties include

- Manage the allocation of regulatory matters and priorities with the team in line with established operational procedures and service standards, monitor outcomes and address risk.




- Ensure the delivery of high quality customer services related to the handling of inbound and outbound calls and providing frontline education and assistance to the public.
- Lead the assessment of complex and sensitive regulatory matters in accordance with the NDIS Commission’s risk-based prioritisation model and regulatory framework and oversight timely and proportionate compliance and enforcement activities which may include compliance actions and site visits.
- Lead and undertake safeguarding of NDIS participants through prioritisation and assessment of risk(s) and work with providers and other stakeholders to negotiate outcomes and ensure the rights, safety and wellbeing of people with a disability are upheld.
- Maintain and apply expert knowledge of legislative, policy and regulatory frameworks, providing authoritative advice and guidance on complex matters based on data and evidence.

Please review the Candidate Information Pack for a full description of duties and other position requirements.

To be considered in this role, candidates will need to:

- Be an Australian Citizen, and
- Have a favourable National Police Check, and
- Have or be willing to obtain and maintain a Baseline Vetting security clearance. Should business need arise, be willing to obtain and maintain a Baseline / Negative Vetting Level 1/ NV 2 security clearance, and
- Complete a NDIS Commission external influences and associations declaration form.

📌 Assistant Director, Complaint Operations/Assistant Director, Person Centred Safeguards (Australia)
🏢 National Disability Insurance Scheme
📍 Australia