We are seeking an experienced Receptionist / Administration Officer to join our car rental operation in Laverton.
This is a customer-facing administration role for someone who already understands the car rental industry and can confidently assist with bookings, customer enquiries, rental paperwork and day-to-day office operations.
We are looking for an organised, professional and reliable person who can communicate effectively with customers while keeping the administrative side of the rental operation running smoothly.
Previous car rental or vehicle hire industry experience is strongly preferred.
Key Responsibilities
- Answer incoming calls and respond to customer enquiries
- Welcome and assist customers at the rental location
- Manage vehicle booking and reservation enquiries
- Prepare and process rental documentation
- Assist with customer vehicle pick-ups and returns
- Maintain accurate customer and rental records
- Process general administration and data entry
- Coordinate with drivers and rental staff regarding vehicle movements
- Monitor upcoming bookings and vehicle availability
- Assist customers with rental-related questions
- Organise and maintain office documentation
- Follow up customers when required
- Communicate booking information to the operations team
- Assist management with general administrative duties
- Maintain a professional and organised reception area
About You We're particularly interested in applicants who have previously worked within a car rental or vehicle hire business.
The ideal applicant will have:
- Previous reception or administration experience
- Previous car rental / vehicle hire industry experience
- Understanding of rental bookings and customer handovers
- Experience handling rental agreements or similar documentation
- Confident and professional phone manner
- Strong customer service skills
- Excellent organisation and attention to detail
- Good computer and data-entry skills
- Ability to manage multiple tasks and priorities
- Reliable and punctual approach
- Professional presentation and communication
- Ability to work independently and within a team
- Current Australian driver's licence preferred
What We Offer
- Full-time position
- Immediate start available for the right applicant
- Long-term employment opportunity
- Laverton location
- Established automotive/rental working environment
- Wide-ranging customer service and administration responsibilities
- Opportunity to use your existing car rental industry experience
- Supportive working environment
Who We're Looking For This position would particularly suit someone who has previously worked at a car rental counter, rental branch or vehicle hire operation and already understands the customer and administrative side of the business.
We're looking for someone who can step into the position with existing industry knowledge rather than someone completely new to car rental.