Kinetic IT is seeking a Senior Service Desk Technician to be a key contact for technical support, primarily within Service Desk environments. You will solve problems, mentor junior team members, and promote continuous improvement within the team.
Responsibilities include first-level support via phone, email and chat; hardware/software troubleshooting; incident management within SLAs; maintaining ticket quality and updating knowledge articles; and rostered support. Hybrid options available.
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📌 Senior Service Desk Pro - Hybrid & Flexible Hours (Western Australia)
🏢 Kinetic IT
📍 Western Australia
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