Administration Officer | Fertility Clinic |Queensland Fertility Group - Townsville QLDMake a meaningful difference in the lives of patients and families every day.At Queensland Fertility Group (QFG), part of the Virtus Health network, we're passionate about helping people create healthy families.Our patients trust us to support them through one of the most important and emotional journeys of their lives.
As an Administration Officer, you'll be one of the first people they meet and a key part of the experience they receive throughout their treatment journey.We're looking for a warm, organised and patient-focused professional to join our supportive Townsville team.Why Join Us?
Meaningful work supporting patients through important life journeysJoin a supportive and collaborative clinic teamPart-time opportunity with flexibility for the right candidateOpportunity to work within a respected fertility healthcare serviceStrong team culture where everyone supports one anotherOngoing learning and development in a specialised healthcare environmentModern, recently refurbished clinicAbout the RoleThis is much more than a traditional administration role.Working closely with nurses, scientists, specialists and fellow administrators, you will support patients from referral through to treatment while ensuring an exceptional patient experience.Your day may include:Welcoming and assisting patients at receptionCoordinating appointments and managing patient enquiriesAnswering incoming callsProcessing specialist referralsPreparing patient costings and quotesManaging document scanning and records administrationSupporting fertility and gynaecology patient administrationManaging semen analysis administration processesMaintaining accurate patient records and documentationSupporting compliance and patient identification requirementsAssisting with clinic administration and workflow coordinationAbout YouWe are seeking someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service.To be successful in this role, you will bring:Previous administration, reception or customer service experienceStrong organisational and administrative skillsExcellent attention to detailAbility to manage multiple systems and competing prioritiesConfidence working within established processes and proceduresStrong communication and interpersonal skillsA calm and skilled approach in busy environmentsA willingness to learn and ask for support when requiredExperience in healthcare, specialist practices, allied health, medical administration or similar environments will be highly regarded but is not essential.What Will Help You Thrive?
This role will suit someone who is:Friendly and approachablePatient-focused and empatheticOrganised and reliableCalm under pressureEmotionally resilientProcess-driven and detail-orientedComfortable balancing front-desk and back-office responsibilitiesA genuine team playerAbout the TeamOur Townsville clinic is known for its supportive and collaborative culture.
Team members regularly help each other during busy periods, cross-train across different responsibilities and work together to provide the highest level of care for our patients.
This strong team-first mindset is highly valued within the clinic.Our Commitment to InclusionAt Virtus, we believe our strength comes from our people and the diverse experiences they bring.We are committed to creating an inclusive workplace where everyone feels respected, valued and supported to thrive.
We welcome applications from people of all backgrounds, cultures, ages, genders, abilities and experiences.If you require adjustments during the recruitment process, please let us know.
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📌 Administration Officer | Fertility Clinic | (Townsville)
🏢 Queensland Fertility Group
📍 Townsville