Job Description
Senior Host – Arris Apartments by Marriott Bonvoy n
Be part of the Australian debut of Apartments by Marriott Bonvoy.
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Apartments by Marriott Bonvoy is coming to Australia for the first time – and we're building the team that will bring it to life.
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This is an exciting opportunity to join the opening team of the
first Apartments by Marriott Bonvoy property in Australia
, located in Richmond, Melbourne.
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As one of our foundation team members, you'll have the opportunity to help establish the guest experience, culture and service standards of a Marriott accommodation concept entering the Australian market for the first time.
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Two positions are available: a full time live-in onsite position for an experienced and responsible hospitality professional who will reside onsite at the property while forming part of the full-time Host team, and a part-time position supporting the operation across a rotating roster. The full-time live-in role combines regular rostered Host duties with the benefit and responsibility of being based onsite. Living onsite does not mean being continuously on duty; rostered working hours, after-hours responsibilities and escalation arrangements will be clearly defined. The part-time role would suit someone with a genuine passion for hospitality who enjoys creating memorable guest experiences and is comfortable working independently, with a combination of weekday, evening, weekend and public holiday shifts according to operational requirements.
Key responsibilities n
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Welcoming guests and creating a warm, professional and personalised arrival experience
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Managing guest check-ins and check-outs
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Reviewing upcoming arrivals and special requests
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Assisting with pre-arrival communication and registration
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Responding to guest enquiries by telephone, email, messaging platforms and in person
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Assisting with reservation enquiries, amendments and general guest requests
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Providing local recommendations for dining, transport and experiences
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Taking ownership of guest concerns and coordinating effective service recovery
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Liaising with housekeeping to ensure apartments are ready for arriving guests
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Coordinating maintenance and operational requests
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About you n
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Solid customer service and interpersonal skills
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A warm, polished and professional manner
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The confidence to work independently and take ownership of guest matters
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Strong attention to detail
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The ability to prioritise competing operational requirements
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Confidence using computers and cloud-based systems
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Flexibility to work across a rotating hospitality roster
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Previous experience in hotels, serviced apartments, Front Office, Guest Services, Reception or Reservations highly regarded
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About us n
This is an opportunity to join an exciting apartment-style hospitality operation associated with Apartments by Marriott Bonvoy, one of the world's best-known hospitality loyalty programs. You'll have the opportunity to work in an environment where Hosts are empowered to take genuine ownership of the guest experience rather than simply working behind a traditional reception desk.
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📌 Senior Host - Arris Apartments By Marriott Bonvoy (Victoria)
🏢 Gatehouse Hospitality
📍 Victoria