Job Description
Pickles seeks a hands‐on Service Desk Lead to head a 4–6 analyst team, own escalations, and ensure responsive, reliable support. You will drive improvement initiatives, represent the Service Desk across the business and develop staff to deliver exceptional service.
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You will apply solid ITIL fundamentals, oversee dashboards and reporting, and grow knowledge resources to lift first‐contact resolution and self‐service across the organization.
📌 Service Desk Team Lead | People & Process Champion (New South Wales)
🏢 Pickles
📍 New South Wales
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