Are you an experienced retail or hospitality leader who loves creating memorable experiences for families?
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We are seeking a mature-minded, enthusiastic and reliable Casual Store Manager to join our team at a fun, well-known and popular children's play centre in the Sutherland Shire.
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This is an exciting opportunity for a confident manager who enjoys working in a fast-paced environment, leading a team, delivering exceptional customer experiences and ensuring the smooth day-to-day operation of a busy family entertainment venue.
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Sunday and Monday availability is mandatory for this role. Additional availability, particularly midweek and Saturday evenings will be highly regarded.
About You /n
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A minimum of 3 years' experience in a retail, hospitality or similar supervisory/management role
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A mature mindset with the confidence to lead by example
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A positive, enthusiastic attitude and a passion for excellent customer service
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Strong people management skills and the ability to motivate and support a team consisting mainly of young people and teenagers
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Excellent attention to detail and the ability to maintain high operational standards
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Initiative, reliability and the ability to work independently
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A sensible, calm and practical approach to problem-solving
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Experience handling customer complaints professionally and effectively
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Cash handling and end-of-day reconciliation experience
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Intermediate computer skills and confidence using workplace systems
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The ability to manage competing priorities in a busy setting
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A current and valid Working With Children Check (WWCC)
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A current First Aid Certificate
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Key Responsibilities /n
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Lead, coach and support team members to deliver outstanding customer experiences
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Oversee daily venue operations and ensure smooth running of the centre
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Manage customer enquiries, feedback and complaints with professionalism
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Maintain excellent presentation, cleanliness and safety standards
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Complete senior retail-style duties including cash management, reporting and operational tasks
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Train and mentor team members, encouraging accountability and teamwork
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Ensure policies, procedures and service standards are consistently followed
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Promote a safe, positive and welcoming environment for children, families and staff
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What We Offer /n
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A fun and positive workplace environment
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The opportunity to be part of a much-loved children's entertainment venue
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A leadership role where you can make a real impact
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A supportive team culture
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If you are a confident, dependable leader who enjoys working with people and takes pride in delivering exceptional experiences, we would love to hear from you.
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#J-18808-Ljbffr
📌 Store Manager - Casual - Sundays & Mondays (Sydney)
🏢 Xohlar
📍 Sydney
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