Role: Customer Identity and Access Management (CIAM) Operations Team Lead
n Contract: 18 months initial contract, possible extension
n Locations: ACT, NSW, and QLD - hybrid
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Clearance: must be able to obtain NV1
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Eligibility: Australian citizens only
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About the Role:
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Lead a CIAM operations team to ensure the reliability, stability and performance of a high-profile identity platform. Drive operational excellence through improved monitoring/observability, runbooks, incident reduction, process optimisation and automation.
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Key responsibilities
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- Lead and coach the CIAM ops team; manage priorities and service outcomes
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- Monitor platform performance; report on operational metrics
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- Manage incidents/end-to-end investigations (logs, root cause)
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- Coordinate releases and operational change
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- Improve SOPs/runbooks and cross-team operating processes
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Qualifications
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- Strong OAuth 2.0 / OIDC, token lifecycle, federation,
authN/authZ knowledge
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- Proven operations leadership (capability uplift, performance support, continuous improvement)
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- Robust stakeholder management and coordination skills
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- Experience creating/maintaining operational documentation
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- High-volume, externally facing digital service
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- SaaS/cloud identity (or hybrid) + observability/log analytics tools
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- APIs (REST/JSON), certificates/secrets, integration troubleshooting
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Role closing on 23rd Sep 2026.
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Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.
📌 CIAM Operations Team Lead (City of Gold Coast)
🏢 Peoplebank
📍 City of Gold Coast
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