This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.
Daily Operations
Ensure reception areas are organised, clean, and operating efficiently
Coordinate daily reception workflows, including opening and closing procedures
Monitor appointment books and assist with GP and nurse scheduling
Ensure adequate reception staffing and assist with roster changes when required
Troubleshoot patient booking and administrative issues throughout the day
Maintain a high standard of customer service for patients and visitors
Assist with managing difficult patient interactions and complaints
Ensure patient confidentiality and privacy requirements are followed
Support reception staff with Medicare, billing, and patient account enquiries
Assist with Medicare billing and Assignment of Benefit (AOB) processes