Job Description
360 Underwriting Solutions – Sydney CBD NSW
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Company: ReadySet Insurance
n Reports to: Executive Director
n Location: Sydney CBD
n Employment Type: Full Time
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About ReadySet Insurance
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ReadySet Insurance is a fast-growing Australian travel insurance brand built on a simple promise, care, transparency and speed when customers need us most.
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We combine strong underwriting expertise with a customer-first mindset to deliver simple, reliable travel insurance products for Australian travellers. As a startup, every team member plays a meaningful role in shaping our customer experience and growth journey.
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Role Purpose
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The Call Centre Sales & Service Consultant is responsible for delivering exceptional customer service while driving compliant sales outcomes.
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You will manage inbound enquiries, assist customers with quotes and policy purchases, support policy servicing requests, and represent the ReadySet brand with professionalism and empathy at every interaction.
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This role requires a balance of sales capability, compliance awareness, and genuine care for customers.
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Key Responsibilities
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Handle inbound sales enquiries via phone, email & Live Chat
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Convert enquiries into policy sales in line with compliance obligations
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Clearly explain product benefits, limits, excesses and key exclusions
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Assist customers with completing quotes and purchases
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Customer Service & Policy Support
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Manage policy amendments, cancellations and documentation requests
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Provide support relating to cover questions pre and post purchase
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Assist customers with navigating online portals




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Ensure all documentation is issued accurately and promptly
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Compliance & Risk Management
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Adhere to ASIC regulatory requirements and internal compliance frameworks
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Ensure accurate disclosure of pre-existing medical conditions
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Follow sales scripts and disclosure processes
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Maintain accurate file notes in CRM
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Escalate complaints in line with RG 271 requirements
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Brand & Customer Experience
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Deliver service aligned with ReadySet values:
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Care: Show empathy and active listening
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Transparency: Provide clear and honest information
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Speed: Respond efficiently and proactively
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Support review and feedback initiatives
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Contribute ideas to improve customer journeys and processes
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Performance Metrics
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Conversion rate
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Quality Assurance score
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Call handling time & service levels
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Compliance adherence
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Online Customer Reviews.
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About You
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Experience
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1 to 3+ years in call centre sales or service and/or financial services
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Insurance or travel industry experience highly regarded
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Strong understanding of regulated sales environments preferred
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Skills & Attributes
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Confident communicator with strong listening skills
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Natural relationship builder
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High attention to detail
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Resilient and performance-driven
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Thrives in a fast-paced startup environment
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Why Join ReadySet?
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Join a growing Australian startup at an exciting stage
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Real career progression opportunities
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Cooperative team culture
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Ability to influence process and customer experience

📌 Call Centre Sales & Service Consultant (New South Wales)
🏢 360 Underwriting Solutions
📍 New South Wales