Pepper Money Limited is seeking a Workforce Planning Analyst to support the contact centre through accurate forecasting, scheduling, real-time management and reporting. The role requires partnering with stakeholders and driving improvements across forecasting and reporting processes.
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We value explicit communication, collaboration across teams and hands-on experience with Workforce Management systems within a contact centre.
📌 Contact Centre Forecasting & Scheduling Lead Hybrid New South Wales (Australia)
🏢 Pepper Money
📍 Australia
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