· 12-month fixed term contract

About the role

Join our dynamic Credit Lending Support Team, where you will contribute directly to the success of our Newcastle Permanent ‑aligned brand and product suite. As a Credit Support Officer, you’ll play a vital role in the end‑to‑end lending process, ensuring that every loan application is progressed with accuracy, urgency, and care.

In this varied and fast‑paced environment, you will provide comprehensive loan origination support to both our accredited brokers and internal lending personnel—helping manage documentation, validate information, coordinate workflows, and ensure all requirements are met for approval and settlement. Your work will help safeguard compliance, streamline processes, and maintain the high service standards our brokers and customers expect.

Key responsibilities

- Onboarding Broker applications.

- Meeting AML/VOI requirements.

- Accurately assessing documentation provided by Brokers in their applications.

- Proactively following up on incomplete or pending applications and resolving issues to progress them efficiently.

- Managing workflows effectively, including filing, tagging, and assigning emails.

What we’re looking for

- Exceptional customer service and communication skills, with clear, confident, and professional written and verbal communication.

- Strong digital and computer capability, including advanced Microsoft Office skills (especially Outlook), proficiency with lending/CRM systems, and high‑speed, accurate typing.

- Solid understanding of mortgage lending processes,



including loan products, loan cycle workflows, and compliance requirements such as AML, KYC, and VOI.

- Well‑developed problem‑solving and critical thinking abilities, with the capacity to identify issues, analyse information, and implement solutions efficiently.

- Strong attention to detail and accuracy, demonstrated through consistent production of error‑free work and the ability to effectively review, verify, and validate information.

- Adaptability and resilience, able to adjust quickly to changing processes, priorities, and workloads.

- Collaborative team player, contributing positively to team outcomes.

- Excellent time management and organisation skills, with the ability to prioritise tasks, manage competing deadlines, and maintain workflow efficiency in a fast‑paced setting.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience,



we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.

- Own the action – We build trust by doing things the right way, with honesty and transparency.

- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.

- Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Credit Support Officer (Newcastle)
🏢 NGM Group
📍 Newcastle