Join the future of luxury eyewear distribution.

Proper Goods is seeking a highly organised and customer-focused Customer Service & Operations Coordinator to join our Brookvale team.

This is a unique role that combines customer service, inventory management, warranty coordination and operational support. You'll be part of a small, high-performing team where no two days are the same, helping ensure our customers receive exceptional service while supporting the flow of premium eyewear brands across Australia and New Zealand.

If you enjoy solving problems, keeping things organised, working with systems and delivering great customer experiences, we'd love to hear from you.

About Us

Proper Goods is a up-to-date eyewear distributor representing some of the world's most respected independent eyewear brands, including Mykita, Moscot, Garrett Leight, Ahlem, Lunor and more.

We challenge industry norms through exceptional service, operational excellence and a passion for premium products. Our team is ambitious, collaborative and committed to continuous improvement.

The Role

Reporting to the Operations Manager, you'll play a key role across both customer service and operations.

Customer Experience

- Respond to customer enquiries via phone and email

- Process orders and assist with product enquiries

- Coordinate warranty claims, repairs and returns

- Provide after-sales support and follow customer issues through to resolution

- Maintain accurate customer records and system notes

- Work closely with our sales team to support customer success

Operations & Inventory

- Receive and process inbound stock deliveries from international suppliers

- Perform product quality control checks and inventory verification

- Process supplier returns,



repairs and warranty replacements

- Assist with stock control and inventory accuracy

- Support regular stocktakes and inventory audits

- Coordinate freight and shipment enquiries where required

- Maintain a clean, organised and efficient operational environment

Team Support

- Cross-train across customer service and inventory functions

- Provide leave and peak-period coverage for teammates

- Support continuous improvement initiatives across operations

What You'll Bring

- Previous experience in customer service, operations, logistics, inventory, retail operations or a similar role

- Excellent communication skills and a professional phone manner

- Strong attention to detail and organisational skills

- Confidence working with systems, ERPs and inventory software

- A proactive, solutions-focused approach

- Ability to manage multiple priorities while maintaining accuracy

- A positive attitude and willingness to learn

Highly Regarded

- Experience with inventory management or stock control

- Experience processing returns, warranties or repairs

- Experience working in wholesale, distribution, retail or e-commerce businesses

What We Offer

- Competitive salary

- Employee Profit Share Program

- Employee discounts on luxury eyewear

- Ongoing training and development

- Career growth opportunities within a growing business

- Supportive and collaborative team environment

At Proper Goods, we believe great people thrive when given trust, responsibility and the opportunity to make an impact.

If you're looking for a role where you can build skills across customer service, operations and inventory management while representing some of the world's most exciting eyewear brands, we'd love to hear from you.

📌 Customer Service & Operations Coordinator (Brookvale)
🏢 Proper Goods
📍 Brookvale