Read this part first, because it matters

You'll be the link between our clients and the tradies on site - the voice clients hear first, whether it's a tripping power circuit at 7am or a quote request for a warehouse fit-out. You'll get energised filtering the noise so the technicians can focus on work and the Director can focus on the business, not the inbox. You own this space, you own ServiceM8, and it's your job to make sure every detail is right before it reaches a tech or a client.

This job isn't punching in and punching out. It's yours to run.

Who We Are

Koala Electrical is a growing, well-resourced business of 10 people built on a simple promise: exceptional work, every time. We've earned a five-star reputation - backed by 280+ Google reviews - by caring deeply about our clients, our craft and our team.

We're outcome-focused - driven to make sure the solution matches the client's problem, and honest enough to say so when their request won't fix it. That's what “Making it Happen” means to us. Providing top quality service is at the forefront of everything we do, from our office team through to our technicians.

We service clients across electrical maintenance (commercial and residential) and construction (modular, bespoke new homes, commercial factories, café fit-outs).

Is This You?

We need someone who's motivated, warm on the phone, and takes real ownership of their day. If you're the person who follows through without being chased, who notices what needs doing before you're asked, and who takes pride in being the one others can rely on - you'll fit right in here.

If that sounds like you, we'd love to meet you. If it doesn't,



that's okay too - this just isn't the role for you.

What You'll Be Doing

You're the first voice clients hear and the engine that keeps our technicians moving. You'll own the day-to-day administrative operation - from first enquiry to final invoice - and take pride in doing it exceptionally well.

- Managing client communications with professionalism and warmth - including the ones ringing in with no power and no patience

- Scheduling and coordinating our field technicians efficiently, and re-juggling the board when an emergency job jumps the queue

- Creating and managing work orders from start to finish in ServiceM8

- Preparing quotes and invoices for smaller jobs

- Handling general office administration and compliance tasks

- Being the reliable link between clients and our operations team

Skills You'll Need

- Experience in trade-based administration - electrical industry experience is an advantage, not a requirement

- Excellent phone manner and written communication skills

- Sharp attention to detail - accuracy matters in every interaction

- The ability to juggle multiple priorities without losing clarity or direction

- A solid grasp of job flow and scheduling logic

- Confident, everyday use of Microsoft Office; ServiceM8 experience highly regarded

Who You Are

- A explicit communicator - you listen first,



then respond with clarity and confidence

- Accountable - you follow through on commitments and own your actions, mistakes included

- A natural relationship-builder with clients, colleagues and suppliers

- Adaptable and calm when priorities shift - and they will, mid-morning, without warning

- Collaborative - you make the people around you better

- Someone with sound judgement who acts with integrity, every time

Who You're Not

You're not looking for a quiet seat and a set routine. You're not someone who needs a task list rewritten for you every morning. And you're not chasing a cushy work-from-home role - this is an in-office job where the phone rings, the board changes, and you're the one who keeps it all straight.

Our Culture

At Koala Electrical, we care about doing quality work, supporting each other and continually raising the bar. Leadership is accessible, feedback is real, and your contribution will be seen. We stay aligned through monthly toolbox meetings, celebrate together through regular team events, and hold ourselves to a simple standard: share the wins, own the mistakes. This isn't a place where good work goes unnoticed.

We invest in our people - real support, hands-on coaching, and the time you need to understand and master your role. We hold ourselves to a high standard, and we take care of those who hold themselves to the same.

How to Apply

If this sounds like the right fit, we'd love to hear from you. Send through a cover letter telling us about you, your relevant experience, and why you're the right person to join our team, along with your CV.

📌 Administrator & Scheduler SOR (Bedfordale)
🏢 Koala Electrical
📍 Bedfordale