6 month contract to join a dynamic organisation and make an immediate impact

About Our Client

Our client is a large, established Australian organisation providing important services to communities across the country. You'll be joining a values-led environment with a strong focus on its people, customers and the communities it supports.

Job Description
Managing a portfolio of outstanding customer accounts.
Contacting customers by phone and email to follow up overdue payments.
Working with customers to understand their circumstances and agree on appropriate payment solutions.
Setting up and monitoring payment arrangements.
Investigating account discrepancies and resolving billing or payment queries.
Allocating and reconciling payments where required.
Maintaining accurate notes and records of collection activity.
Escalating complex or significantly overdue accounts when appropriate.
Working closely with finance and other internal teams to resolve customer account issues.
Supporting aged debt reporting and helping the team meet collection targets.
Providing a professional,



respectful and customer-focused experience throughout the collections process.

The Successful Applicant
Previous experience in collections, credit control, accounts receivable or a similar role.
Confidence managing a portfolio of outstanding accounts.
Strong customer service and communication skills.
The ability to have sensitive or challenging conversations professionally.
Positive problem-solving skills and the ability to investigate account discrepancies.
Solid attention to detail and confidence working with financial information.
The ability to manage competing priorities and follow through on outstanding matters.
A team-oriented approach and willingness to help the wider team.

What's on Offer
6 month contract.
WFH flexibility.
Join a large, established, and purpose-led organisation.
Opportunity to build and develop your collections experience.
Close to public transport.
Immediate start.

📌 Collections Officer Brisbane
🏢 Michael Page
📍 Brisbane