Operations / Office Manager – Online Watch Retailer (Alexandria)

About us

Starbuy (starbuy.com.au), operated by Star Jewels Pty Ltd, is an authorised Australian online retailer of premium Japanese and Swiss watches. We've been trading for 20 years and ship to customers across Australia and Recent Zealand from our Alexandria office and warehouse. We're a small team of 3, which means what you do here is visible and makes a difference.

About the role

This is the role that keeps the business running day to day. You'll own order flow, inventory accuracy, supplier and customer admin, and the office itself, reporting directly to the owner. It suits someone who likes fixing processes, notices when numbers don't add up, and would rather run things than be told what to do each morning.

What you'll do
Oversee daily order processing, dispatch and returns so customers get the right watch, on time
Keep inventory accurate in our ERP (NetSuite): receipting, stock counts, investigating variances
Liaise with brand distributors and suppliers on purchase orders, deliveries, warranty claims and credits
Manage customer service by phone and email, including the difficult cases.
Report weekly on orders, stock, returns and service metrics,



and flag problems before they grow
Identify and implement improvements to how we work, from the protected room layout to system workflows

What we're looking for
Experience in operations, office management or e-commerce fulfilment, ideally in a small or mid-sized business
Confidence with systems. Experience with NetSuite or another ERP, and Shopify, is a strong advantage
Good with numbers and strict about accuracy; we sell high-value products and the details matter
Clear, skilled written and spoken communication with customers and suppliers
Someone who takes ownership: sees a problem, fixes it, and tells us afterwards
An interest in watches helps but isn't required

What we offer
Salary of 70k - 80k plus super, depending on experience
Monday to Friday, 9 am to 5 - 5.30pm
Staff discounts on the brands we stock
10 minutes' walk from Green Square station
Direct access to the owner and genuine scope to shape how the business operates

How to apply Apply via Seek with your CV and a short note telling us about a process you improved in a previous role and what changed as a result.

📌 Sales & Office Manager Alexandria
🏢 Star Jewels
📍 Alexandria