Production Support Software Developer (Ruby on Rails)Permanent full-time positionJoin an established FinTech software company supporting business-critical platforms for leading local and global financial services clients.The Bryk Group is a Melbourne-based software company working with some of the world's most trusted brands in the financial services industry.
We are seeking an experienced Production Support Software Developer to join our team supporting and enhancing enterprise financial services applications.This role combines strong software development skills with a production support mindset.
You will be responsible for investigating and resolving production issues, delivering application fixes and enhancements, maintaining platform security and reliability and ensuring client service commitments are met.You will work closely with developers, testers, operations teams and other stakeholders to maintain stable, secure and high-performing production environments.As part of the role, flexibility with working hours is required, as software releases, security patching and production deployments are regularly scheduled outside normal business hours.Your key responsibilities will include:Providing Level 3 production support for business-critical financial services applicationsInvestigating, diagnosing and resolving production incidents and application issuesManaging production issues in accordance with agreed Service Level Agreements (SLAs), including response and resolution targetsPerforming root cause analysis for production incidents and implementing solutions to prevent recurrencePlanning and delivering security patches,



dependency updates and application upgrades to maintain secure and supported platformsMonitoring and addressing application vulnerabilities and technical risks in line with security requirementsSupporting planned software releases and deployments across production and non-production environmentsParticipating in regular outside of business hours deployments and release activitiesWorking closely with testing, operations and development teams to ensure changes are appropriately tested and safely deployedTroubleshooting application, database, integration and infrastructure-related issuesSupporting applications operating within modern DevOps environments including AWS, Kubernetes and CI/CD pipelinesMaintaining clear technical and support documentation, including incident findings, deployment procedures and operational knowledgeIdentifying opportunities to improve application stability, performance, supportability and operational efficiencyContributing to continuous improvement across production support, release management and software development practicesYour skills and experience:Proven experience as a Software Developer or Production Support Developer, ideally within FinTech, banking or financial servicesStrong troubleshooting and analytical skills, with the ability to diagnose complex production issuesSolid experience with PostgreSQL,



relational databases and SQL/query optimisationHands-on experience with AWS, Kubernetes and CI/CD pipelines (e.g. Jenkins)Experience supporting business critical production applications and working within defined SLAsUnderstanding of application security, vulnerability remediation, security patching and dependency managementExperience with software deployments, release processes and production change controlsAbility to perform root cause analysis and develop sustainable fixes rather than short-term workaroundsStrong attention to detail and a disciplined approach to production changesExcellent communication skills and the ability to work effectively with technical and non-technical stakeholdersAbility to prioritise competing incidents, support requests and development activitiesAbility to work both independently and collaboratively within a hybrid working environmentFlexibility to participate in planned out of hours deployments, releases and production support activitiesWork on business-critical financial services platforms used by leading organisationsA role that combines hands-on software development with production ownershipWork across application development, production support, cloud infrastructure and DevOpsGain exposure to security, application upgrades, vulnerability remediation and enterprise release managementHybrid working with a combination of office collaboration and remote flexibilityBe part of an experienced and supportive software and operations teamOpportunity to directly influence system reliability, security, performance and support practicesWork with up-to-date technologies including Ruby on Rails, AWS, Kubernetes and CI/CD
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📌 Production Support - Software Developer (Ruby On Rails) (Melbourne)
🏢 BRYK Group
📍 Melbourne