This is a senior, customer-facing role leading the field deployment of AI cluster infrastructure - GPU compute, high-speed fabric, and storage - at customer and colocation sites.
You will own deployment quality from staging through installation, inspection, testing, and commissioning sign-off, acting as the single point of contact for WWT, OEM partners, and the customer throughout the engagement.
You'll lead the on-site team, manage customer relationships up to C-suite level, navigate difficult conversations, and act as a trusted advisor on solutioning rather than simply reporting issues - keeping every deployment on schedule and to spec.Responsibilities:Act as the single point of contact (SPOC) for WWT, OEMs, and the customer throughout the deployment, providing one consistent, trusted interface for status, risk, and decisionsLead and coordinate the on-site WWT team, OEM engineers, and subcontractors - assigning work, setting daily priorities, and holding every party to the build plan and scheduleOwn deployment quality end-to-end: staging, rack-and-stack, cabling, power-up, and physical inspection of AI cluster hardware (GPU servers, switches, InfiniBand/Ethernet fabric, storage) against slotting matrices, cabling diagrams, and customer/OEM specificationsPlan and run quality inspections at each build milestone, ensuring workmanship, cabling, labeling, and configuration meet WWT and OEM standards before work progresses to testLead DoA/green-light, functional, performance, and burn-in testing of compute nodes and fabric, driving root-cause analysis and remediation with OEM engineering when issues ariseOwn commissioning and customer sign-off - coordinating acceptance criteria, test evidence, and punch-list closure with the customer and OEM partnersOwn the customer relationship for the deployment up to C-suite and senior executive level, building the credibility and trust needed to represent WWT in high-stakes conversationsLead difficult conversations with customer and OEM leadership when schedule, quality, or scope issues arise - delivering hard messages directly, professionally,



and with a plan attachedAct as a trusted advisor to the customer on solutioning, not just a reporter of problems: present options, trade-offs, and risk/cost implications, and make a clear recommendation rather than simply escalating issues upwardAct as the escalation point for technical, logistical, and quality issues on site, owning executive-level escalation management end-to-end and driving fast, pragmatic solutioning to protect schedule and customer satisfactionManage OEM and subcontractor relationships on site, holding them accountable for scope, quality, and schedule commitmentsManage WWT sales stakeholders on the account, keeping them informed of deployment status, risk, and customer sentiment, and looping them in early on issues that could affect the account relationshipCoordinate closely with the Program Manager, Architectural Lead, and WWT ES&A; International Leadership - aligning on plan, design intent, resourcing, and risk, and ensuring decisions made on site stay consistent with the wider programPrepare and deliver executive-level status updates, risk briefings, and business-impact summaries to customer and WWT leadership, tailoring the message to a C-suite audienceMaintain accurate documentation: as-built records, test results, punch lists, and commissioning reportsMentor and provide technical guidance to field technicians, raising the bar on deployment quality across the teamEnsure adherence to safety standards and customer site requirements throughout the deploymentQualifications:5+ years of progressive experience in data center or network field deployment, including experience leading in office teamsHands-on experience deploying AI/ML cluster infrastructure: GPU servers, high-speed interconnect (InfiniBand, NVLink, RoCE/Ethernet fabric), and associated cabling (fiber,



DAC/AOC)Proven experience acting as an on-site lead or SPOC, coordinating across internal teams, OEM partners, and customersStrong knowledge of commissioning and test methodologies: DoA/green-light testing, burn-in, functional and performance testing, and customer acceptance/sign-off processesWorking knowledge of major OEM platforms relevant to AI infrastructure (e.g., NVIDIA, Dell, HPE, Supermicro, Cisco, Arista, Juniper)Strong knowledge of network cabling, optic types, and structured cabling practices; BICSI Installer certification or equivalent knowledgeKnowledge of major CLI/networking platforms (Cisco IOS, JunOS, NVIDIA Cumulus, etc.) and OS/firmware upgrade processesDemonstrated ability to manage escalations and drive fast, effective solutioning under pressure and ambiguityProven track record managing relationships with senior/executive and C-suite stakeholders, including leading difficult conversations and negotiating resolution under pressureExperience acting as a trusted advisor rather than a status reporter - comfortable presenting options and recommendations, not just problems, to customer leadershipStrong executive presence and communication skills - able to tailor technical detail for a C-suite audience and resolve conflict with poiseComfortable operating in a matrixed delivery organization - coordinating with sales account teams, Program Managers, Architectural Leads, and regional/international leadership to keep on-site execution aligned with the broader programExperience with quality inspection processes, punch-list management, and documentation of as-built/test evidenceAbility to lead, mentor, and hold accountable a team of technicians and subcontractorsRelated degree in computer science, electrical engineering, or equivalent experience; Network+, CCNP/CCNA, or equivalent preferredDatacenter experience requiredAbility to prioritize and manage time effectively amid fluctuating, high-pressure demandsUp to 75% travel regionally, with extended in office stays for the duration of a deployment
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📌 Senior Lead Field Deployment Engineer – Ai Cluster Infrastructure (Sydney)
🏢 World Wide Technology
📍 Sydney