GMP Law is Australia's leading personalinjury and compensation law firm, with specialist expertise across MedicalNegligence, Motor Vehicle Accidents, Public Liability, Institutional Abuse,Workers' Compensation, Dust Diseases, Inheritance Disputes, TPD, ProductLiability, and Class Actions.
The Role
Reporting to the Headof Marketing and working closely with the Salesforce Platform Manager, this isa recent role being established to strengthen the organisations data and reportingcapability.
This is a hands-on role where you will provide analysis andinsights to support service delivery, performance monitoring and strategicdecision making.
You will analyse andinterpret client, service, contact centre and operational data, and deliverhigh-quality reporting to internal stakeholders and the Board.
You will alsolead improvements in data quality, reporting frameworks, and automation.
Key responsibilities include:
Analysing data across systems (e.g. clientmanagement, contact centre, intake channels) to identify trends, risks,and opportunities
Developing data dashboards in tableau and reportsto support Executive, operational and Board decision making
Supporting reporting, including trackingperformance against agreed targets and outcomes
Improving data quality, consistency, andgovernance practices across the organisation




Leading data and reporting improvementinitiatives, including automation and system integration
About you:
You are astrong analytical thinker who can translate data into practical insights andinfluence decision-making.
You are equally comfortable working with data andengaging stakeholders across the organisation.
You will bring:
Proven experience analysing data across multiplesystems and producing insights that have informed operational or strategicdecisions
Demonstrated experience building and maintainingdashboards using Tableau that are actively used by stakeholders to monitorperformance
Proven experience using Salesforce as a CRM/reporting tool' or 'proficiency in Salesforce reporting and dashboards.
Advanced Excel skills, with evidence of usingExcel for data analysis, modelling, data cleaning, or reporting (e.g.pivot tables, formulas, data manipulation)
A track record of improving data quality andintegrity, including implementing data cleaning, validation, or governancepractices
Experience identifying and deliveringimprovements to reporting processes, including automation or integrationof data across systems
Proven ability to manage and deliver projects,balancing competing priorities and meeting deadlines
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📌 Salesforce Data Analyst (Sydney)
🏢 GMP Law
📍 Sydney