At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives.
Established in ****, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.As we enter an exciting recent phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.The RoleAs our Client Success Manager, you'll play a pivotal role in growing and retaining our valued member base by building strong relationships with employer partners.
You'll be the key link between our internal teams and external stakeholders, ensuring smooth processes, effective communication, and exceptional service delivery.What you'll doManage a portfolio of clients from large enterprises across ANZAchieve member growth targets and through strategic planningBuild a strong referral network and explore new opportunities for acquisitionDevelop and manage trusted, long‐term relationships with key employer stakeholders, working together to explore new opportunities to increase Fitness Passport's footprint within their organisationConduct regular check‐ins, business reviews, and performance updates to ensure alignment with client objectivesPlan and deliver employee engagement campaigns with your clients — strategic communications, on‐site activations and digital campaigns that build awareness and drive sign‐upsStrong commercial judgement, with the ability to prioritise effectively and focus your time where it will have the greatest impactAct as a strategic advisor, providing data‐driven recommendations to improve membership engagement and satisfactionAbout YouWe're seeking a confident, proactive professional who brings a solutions‐focused approach to every interaction.




You will have:2-5 years in strategic account management within medium to large enterprises.Demonstrated success in achieving growth targetsExceptional verbal and written communication with the ability to influence executive level stakeholdersStrong stakeholder engagement and relationship‐building skillsConfidence navigating complex client landscapes — multiple stakeholders, competing priorities and differing policy guardrails — with the judgement to flex your approach and still hit your targetsAbility to take initiative to identify issues early and implement practical, client‐centric solutions.High attention to detail with a proactive approach to customer serviceTeam‐oriented mindset with a drive to exceed expectationsStrong understanding of industries and trends for membership sign upsWhat You'll LoveAt Fitness Passport, we're not just about providing access to great gyms and wellness facilities — we've also created a fantastic place to work.
Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.We don't just talk about wellness - we live it!
Our BeneFit Passport Rewards Program and values‐driven culture support your well‐being inside and outside of work.Here's what's waiting for you:Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer3 paid well‐being days per year – because rest and recharge matterHybrid & flexible work – our Sydney-based team enjoys three days a week in our new head officeGenerous WFH allowance to support our hybrid modelOngoing wellness perks – think fitness challenges, guest speakers, and morePaid parental leave to support you and your familyMental health support through Clear Head & our Employee Assistance ProgramRewards & recognition – Earn Hero Points and get rewarded for your impact!
Regular social events to stay connected and celebrate wins
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📌 Client Success Manager (Sydney)
🏢 Fitness Passport
📍 Sydney