Do you want to work with technology that supports registries, public services, and vital records around the world?
At Axiell, we develop digital tools that help governments and public agencies manage and deliver vital records services across the world.
Registries and vital records organizations use our platforms to register life events, improve service delivery, support accessibility, and connect with the communities they serve.
With 20+ offices globally and headquarters in Sweden, we're on a mission to empower public service, trust, and civic engagement.We're now looking for a Support Engineer to join our Registries and Vital Records team and help us continue this significant work.The RoleAs a Support Engineer, you will provide front‐line application support to our customers using Axiell's vital records and civil registration solutions.
You'll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‐quality support experience from implementation through day‐to‐day operations.This role reports to the Customer Support Manager and is ideal for someone early in their career in support who enjoys problem‐solving and customer interaction in a technical environment.What you'll doMonitor, manage,



and resolve customer issues using Jira or Azure DevOpsCommunicate directly with customers to understand and troubleshoot technical problemsTest fixes and deployments to ensure smooth functionalityDocument cases clearly and manage support queuesCollaborate with Product Development and QA for issue escalation and resolutionContribute to improving support processes and toolsProvide clear, timely updates to customers and internal stakeholdersHybrid work setupWhat we're looking forA degree in Computer Science or a related field1–2 years of experience in a technical support or similar roleStrong problem‐solving and debugging skillsExperience working with Linux / Unix environmentsKnowledge of one or more of the following: C++, Java, Perl, PythonExperience with Jetty, IDEs (e.g. VS Code), and version control (Git)Working knowledge of Jira, Azure DevOps, or similar toolsExcellent written and verbal communication skillsWhat success looks likeSupport tickets resolved within agreed SLAsClear, actionable documentation for escalated issuesContinuous growth in technical skills and product knowledgeWhy AxiellWork in an international, purpose‐driven companyBe part of a collaborative support team with close ties to developmentGain exposure to mission‐critical systems used by public institutionsDevelop your technical skills and grow within a global organizationLocation FlexibilityWe're flexible regarding where this role can be based.
Our primary locations for the position is Melbourne, but we also welcome applicants from other eligible areas, including Sydney, Bisbane and Hobart.
If you're based in any of these locations, we encourage you to apply.Don't meet every requirement?
That's okay!
At Axiell, we value diverse experiences.
If you're excited about the role, we encourage you to apply.
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📌 Support Engineer (Melbourne)
🏢 Axiell Group
📍 Melbourne