365 Architechs is an award-winning Australian IT consulting and managed services business specialising in the Microsoft technology ecosystem.
We help organisations transform the way they work through innovative solutions across Microsoft 365, Azure, Dynamics 365, Power Platform, Microsoft Fabric, Copilot and cybersecurity technologies.As our business continues to grow, we are looking for a motivated Helpdesk Consultant (Level 1/2) to join our Brisbane team.This is an excellent opportunity for someone who wants to build a long-term career in technology.
Whether you are an experienced helpdesk professional or an enthusiastic entry-level applicant looking to launch your IT career, we encourage you to apply.You will work closely with clients across a variety of industries, assisting with support requests, technology deployments, cloud solutions and digital transformation initiatives.About the Role365 Architechs is an award-winning Australian IT consulting and managed services business specialising in the Microsoft technology ecosystem.
We help organisations transform the way they work through innovative solutions across Microsoft 365, Azure, Dynamics 365, Power Platform, Microsoft Fabric, Copilot and cybersecurity technologies.As our business continues to grow, we are looking for a motivated Helpdesk Consultant (Level 1/2) to join our Brisbane team.This is an excellent opportunity for someone who wants to build a long-term career in technology.
Whether you are an experienced helpdesk professional or an enthusiastic entry-level applicant looking to launch your IT career, we encourage you to apply.You will work closely with clients across a variety of industries, assisting with support requests, technology deployments, cloud solutions and digital transformation initiatives.About the RoleAs a Helpdesk Consultant, you will be responsible for providing technical support and assistance to our clients while developing your skills across a broad range of Microsoft technologies.Your responsibilities will include:Providing Level 1 and Level 2 technical support to clientsTroubleshooting Microsoft 365, Windows, networking and cloud-related issuesLogging,



managing and resolving support tickets in accordance with service level agreementsAssisting with user onboarding, system configuration and device deploymentsSupporting Microsoft Teams, SharePoint, Exchange Online and Endpoint Management solutionsWorking with senior consultants to deliver client projects and technology implementationsMaintaining documentation and knowledge base articlesBuilding strong relationships with clients through exceptional customer serviceParticipating in continual learning and professional development activitiesWhy Join 365 Architechs?
At 365 Architechs, we believe technology careers should be exciting, rewarding and constantly evolving.This role offers the opportunity to:Work with cutting-edge Microsoft technologiesGain hands-on experience with Dynamics 365, Power Platform, Fabric and CopilotDevelop expertise in cloud computing and modern workplace solutionsLearn from experienced consultants and technology specialistsBuild skills in data analytics, cybersecurity and artificial intelligenceParticipate in client projects and solution delivery activitiesAccess ongoing training, mentoring and professional developmentJoin a collaborative and supportive team cultureBe part of a growing and respected Microsoft-focused consultancyEssential Experience and SkillsApplicants should demonstrate some of the following:Strong customer service and communication skillsPassion for technology and problem solvingExperience supporting Windows desktop and laptop environmentsUnderstanding of Microsoft 365 applications and servicesKnowledge of Microsoft Teams, Outlook and Office applicationsAbility to troubleshoot common hardware,



software and network issuesStrong organisational and time management skillsAbility to work independently and as part of a teamA commitment to learning and professional growthDesirable ExperienceThe following experience will be highly regarded:Previous experience in an IT helpdesk, service desk, MSP or technical support environmentExperience supporting Microsoft 365 tenantsKnowledge of Azure services and cloud technologiesExperience with Dynamics 365 applicationsExperience with Power Platform solutions, including Power Apps and Power AutomateUnderstanding of Microsoft Fabric and data analytics platformsExperience with device management technologies such as Microsoft IntuneKnowledge of networking concepts, firewalls and internet connectivityExperience delivering technical projects or solution implementationsCybersecurity Experience (Highly Advantageous)Candidates with cybersecurity skills and experience will be viewed favourably.Particular advantages include experience or knowledge of:Microsoft DefenderMicrosoft PurviewMicrosoft SentinelIdentity and access managementMulti-factor authenticationSecurity monitoring and threat detectionData protection and information governanceCybersecurity best practices and frameworksDesirable QualificationsCertificate IV in Information TechnologyDiploma or Advanced Diploma in Information TechnologyBachelor's Degree in Information Technology, Computer Science or related disciplineMicrosoft certificationsCybersecurity certificationsNetworking certificationsEntry-Level ApplicantsEntry-level candidates are strongly encouraged to apply.If you have a genuine passion for technology, strong communication skills and a willingness to learn, we would love to hear from you.Personal AttributesSuccessful candidates will demonstrate:A positive attitude and skilled approachCuriosity and a desire to continuously learnStrong analytical and troubleshooting skillsExcellent verbal and written communication abilitiesReliability and accountabilityA client-focused mindsetAttention to detailA collaborative team-oriented approachLocationThis is a full-time, office-based position located in East Brisbane, Queensland.365
Architechs is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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📌 It Helpdesk Consultant (Brisbane)
🏢 365 Architechs
📍 Brisbane