Boyce is a leading Australian advisory firm with over 50 years' experience supporting individuals, businesses, and communities across regional and metropolitan Australia.Technology plays a critical role in how we support our people and clients.
As we continue to invest in our systems, infrastructure and digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.If you're someone who thrives on delivering great service, enjoys variety in your day, and wants to be part of a collaborative and supportive team, we'd love to hear from you.The OpportunityWe are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people.
The role will be based out of our Sydney/Dubbo office.Reporting to the Head of Infrastructure, you'll be responsible for providing responsive first-level IT support, managing technology assets, supporting employee onboarding and offboarding, and working closely with our Managed Service Provider to ensure issues are resolved efficiently.This role is ideal for someone who enjoys a hands-on environment, values strong customer service, and wants the chance to develop their technical skills while working across a broad range of technologies and business systems.What You'll Be DoingProviding responsive first-level technical support to Boyce team members across multiple locationsManaging IT support queues, ticketing systems and infrastructure inboxes to ensure timely issue resolutionCoordinating employee onboarding,



offboarding and technology provisioningMaintaining and managing Boyce's fleet of technology assets, including laptops, accessories and equipmentSupporting software deployment, device configuration and ongoing technology maintenanceWorking closely with our Managed Service Provider to monitor service levels and elevate issues when requiredAssisting with procurement activities and maintaining appropriate technology stock levels across the businessDelivering user training, guidance and support to help team members get the most from technologyContributing to technology projects and continuous improvement initiativesHelping maintain documentation, processes and operational procedures that support efficient technology servicesWhat We're Looking ForYou'll bring a combination of technical capability, strong communication skills and a genuine desire to help others succeed through technology.Essential experience includes:Experience working in a technology support,



help desk or IT systems support roleWorking knowledge of Microsoft 365 and Microsoft desktop technologiesStrong troubleshooting and problem-solving skillsAbility to manage competing priorities and respond effectively to support requestsExcellent communication skills and the ability to explain technical concepts in a clear and practical wayStrong attention to detail and commitment to following established processesA proactive approach to service delivery and continuous improvementAbility to build positive relationships with internal stakeholders and external providersExperience supporting hybrid and remote work environmentsExperience with IT asset management and device lifecycle managementKnowledge of onboarding and offboarding processes within a professional services environmentExperience working alongside third-party Managed Service ProvidersWhy Join BoyceJoin a leading advisory firm with a strong reputation built over more than 50 yearsWork in a cooperative team where your contribution is valued and recognisedGain exposure to a wide range of technologies, systems and business functionsAn attractive remuneration package commensurate with your qualifications and experienceOngoing learning, development and career growth opportunitiesA highly competitive parental leave offeringAn extensive wellbeing program, including five wellbeing days per year and access to our Employee Assistance Program (EAP)Flexible working arrangements and a supportive team environmentA values-driven culture focused on community, connection and long-term impactBoyce is committed to building a diverse and inclusive culture.
We are proud to be an equal opportunity employer that values an innovative and diverse workplace where all colleagues can be their authentic selves.
Please note that recruitment agency submissions will not be considered.
#J-*****-Ljbffr

📌 It Systems Support (Sydney)
🏢 Boyce
📍 Sydney