About the role

You will be responsible for managing day-to-day service operations, including coordinating the in-house repair and workshop schedule and on-road technician bookings. Your role will involve making sure jobs are booked correctly, technicians have the information they need, customers are kept updated, and completed jobs are invoiced and paid.

Key responsibilities
Manage the in-house repair and workshop schedule
Coordinate the on-road service schedule for technicians
Book and organise customer service appointments
Answer incoming phone calls, emails and messages relating to servicing and repairs
Speak with customers to understand their service requirements and arrange suitable appointments
Coordinate with technicians regarding job details, locations, parts and scheduling
Use ServiceM8 to create, manage and update service jobs
Monitor jobs throughout the day and make adjustments to the schedule when required
Keep customers updated regarding technician arrival times, job progress and repairs
Create and send invoices for completed service and repair work





About you
Highly organised and able to manage multiple jobs at once
Confident speaking with customers over the phone
Friendly, qualified and comfortable dealing with customers
Able to communicate clearly with technicians and other team members
Strong with administration, data entry and attention to detail
Comfortable working in a quick-paced environment
Proactive and able to solve scheduling problems as they arise
Confident following up customers regarding invoices and payments
Reliable, punctual and able to work independently
Comfortable learning and using software systems

About us

Coffee Machine Warehouse is an established coffee equipment supplier specialising in commercial and domestic coffee machines, grinders, equipment, servicing and repairs. We operate from our Clayton warehouse and showroom and support customers with both in-house repairs and in office servicing.

📌 Service & Scheduling Administrator Clayton (Australia)
🏢 Coffee Machine Warehouse
📍 Australia