Well known multinational freight forwarder who offers training opportunities, and who has a history of staff retention.
The Position
Liaising with customers & internal teams to ensure adherence to SOP's
Monitor process flows and look for areas of improvement
Update all customer records in CRM system
Monitor purchase orders - daily basis
Ensure all urgent shipments are handled efficiently
Monitor and keep clients updated with shipment statuses/exceptions
Processing all shipment approvals & forwarding rates
Ensure customer review calls are completed weekly
Providing assistance and resolving customer complaints regarding service issues
The Requirements
Well developed freight forwarding experience
Ability to identify and meet customer needs
Excellent communication and interpersonal skills
Corporate presentation
Must have freight forwarding experience within the Australian market
On Offer
Ongoing career opportunities
Global company
Excellent team setting
For further inquiries regarding this position & many more in freight, customs and logistics withFRMSTAFFplease contactAndrea Hunteronor visit our websitewww.frmstaff.com.au
#J-*****-Ljbffr

📌 Client Services - Freight Forwarding (New South Wales)
🏢 FRMSTAFF
📍 New South Wales