We're seeking an experienced Process Analyst to join a major telecommunications transformation program. This role will play a key part in analysing, designing, optimising, and implementing business processes across critical customer, product, sales, and service delivery functions.

Working closely with business stakeholders, delivery teams, architects, and product owners, you'll help shape future-state processes and ensure business requirements are translated into scalable, effective solutions.

Key responsibilities
Analyse and document current and future state business processes.
Facilitate workshops to gather requirements, identify opportunities, and drive process improvements.
Develop process maps, workflows, and supporting business documentation.
Support the design and implementation of ServiceNow-based solutions.

What You'll Bring




Proven experience as a Process Analyst or Process Improvement Specialist.
Telecommunications industry experience across areas such as:
Product Management
Lead-to-Quote
Quote-to-Order
Order-to-Activate
Assurance

Highly Regarded
ServiceNow Field Service Management (FSM)
Telecom Service Management (TSM)
Sales and Order Management for Telecom (SOMT)
Telecommunications transformation program experience
Knowledge of TM Forum frameworks and telecommunications operating models

What's on Offer?
Initial 6-month contract (potential extension)
Hybrid working arrangements in Melbourne
Prospect to contribute to a large-scale transformation program
Cooperative and high-performing delivery setting
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📌 Senior Process Analyst Melbourne
🏢 Salt
📍 Melbourne