Job Description
Key responsibilities
Provide administrative and help desk support across the organisation
Manage shared inboxes, phone enquiries and day-to-day requests
Triage requests and coordinate them with the appropriate team or stakeholder
Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned
Maintain accurate records, notes, attachments and documentation across SKG systems
Assist with work orders, service requests and job administration
Support operational invoicing and job costing processes by checking documentation and data accuracy
Assist with maintaining employee, training, site, asset and compliance records
Support client portals and CRM records, ensuring information remains accurate and up to date
Assist with operational and management reporting
About you
Has previous experience in administration, customer service, help desk, coordination or a similar support role




Has excellent attention to detail and a strong focus on data accuracy
Is highly organised and able to prioritise competing requests
Has strong written and verbal communication skills
Is confident dealing with internal stakeholders, clients and external providers
Can work comfortably across multiple systems and software platforms
Takes ownership of tasks and follows matters through to completion
Has a practical and solutions-focused approach
Is comfortable working in a busy, team-oriented environment
Understands the importance of confidentiality, compliance and accurate record keeping
About us
SKG Group is a rapidly growing national organisation with a strong reputation for service excellence.
We are a values-driven organisation that invests in its people, offering career development and progression opportunities within a supportive, experienced and cooperative leadership team.

📌 Administration Support (New South Wales)
🏢 SKG Services
📍 New South Wales