Customer Experience Coordinator – Group Support | BYD & DENZA
Harmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including
BYD and DENZA
.
We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.
As our business continues to grow, we are looking for a
Customer Experience Coordinator
to join our Customer Experience team. This role will support customer experience initiatives
across the wider Harmony Auto Group and both BYD and DENZA brands
, while being primarily based at our
Caroline Springs location
.
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
About Us
Harmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including
BYD and DENZA
.
We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.
As our business continues to grow, we are looking for a
Customer Experience Coordinator
to join our Customer Experience team. This role will support customer experience initiatives
across the wider Harmony Auto Group and both BYD and DENZA brands
, while being primarily based at our
Caroline Springs location
.
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
Key Responsibilities
Customer Service & Support
Handle customer enquiries via phone, email, and in person, providing accurate and timely assistance




Resolve customer issues professionally and efficiently while maintaining a positive customer experience
Assist customers with bookings, service updates, delivery arrangements, and general enquiries
Maintain a high level of customer satisfaction across all customer touchpoints
Support customer experience initiatives across Harmony Auto's BYD and DENZA operations
Administration & Case Management
Maintain accurate customer records within internal systems
Track and follow up on customer enquiries and outstanding matters
Support documentation, filing, and general administrative activities
Assist with preparing reports and updating customer information where required
Monitor customer cases and ensure appropriate follow-up and resolution
Dealership & Group Coordination
Liaise with Sales, Aftersales, Delivery, and Workshop teams to support a smooth customer experience
Coordinate with different Harmony Auto locations and departments when required
Support internal communication and coordination between teams
Assist with customer experience projects and initiatives across the Group
Assist with ad hoc operational and customer service projects
About You
We are looking for someone who is customer-focused, organised, and confident working with different teams and stakeholders.
You will ideally have:




A genuine passion for customer service and helping people
Robust verbal and written communication skills
A friendly, professional, and confident approach when interacting with customers
Strong interpersonal and stakeholder management skills
Excellent organisational and time management skills
Strong attention to detail
Ability to multitask and prioritise effectively in a busy environment
A proactive approach to following up and resolving customer matters
Positive attitude and willingness to learn
Comfortable using Microsoft Office and business systems
Requirements
Previous customer service, reception, administration, or similar experience preferred
Strong communication and interpersonal skills
Valid Australian Driver's Licence (mandatory)
Ability to travel across Harmony Auto locations when required
Eligibility to work in Australia
Why Join Us?
Work in the rapidly growing
EV industry
with leading global automotive brands
Opportunity to support the wider
Harmony Auto Group across BYD and DENZA
Gain exposure to customer experience, sales, aftersales, delivery, and dealership operations
Supportive, multicultural, and collaborative team culture
Career growth opportunities across customer service, operations, administration, and dealership management
Training and development provided
Dynamic environment with opportunities to work across different teams and locations
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📌 Customer Experience Coordinator – Group Support | Byd & Denza (Melbourne)
🏢 Harmony Auto
📍 Melbourne