Customer Service Representative - Builder Developer - North West Sydney
What's on Offer
Long term security with 3 years secured work right now
Great environment and great leadership in place that will ensure mentoring and career growth can happen making it very hard for people to want to leave
Diversity in projects the company deliver from H&L; to medium density projects for large stand-alone developers
Overview of the role
Baulkham Hills Location
Residential Builder with a development arm – highly successful
Not your typical project home builder; they have a diverse portfolio of work
Big land bank which sees them in a strong position right now giving the current land shortages
Work alongside an existing team of 4 with a dedicated CSR Manager
Salary depending on experience, $75k – $90k + Super
Key Responsibilities
Support clients from contract deposit to handover through the provision of personalised customer service and administration support
Client Relationship Management
Maintenance of client files and related information
Workflow management and reporting
Liaison with internal departments and teams on required approvals
Coordination of engineering details, water board, hydraulic, acoustic, bushfire etc.




Preparation of submission documentation and liaison with relevant Developer/Council/PCA
Coordination of all necessary documentation from clients, suppliers, contractors, lenders, brokers as required
Provision of practical completion and settlement letters prior to and completion of settlement
Requirements To Apply
4 + years of experience within the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.
Ability to clearly identify the Customers' needs and generate solutions to suit both the Customer and business.
Excellent communication skills both written and verbal.
Interpersonal skills with the ability to build a quick rapport with Customers
Strong attention to detail.
Competent computing skills in Microsoft Office, On-Site Companion or an equivalent system
A confident and friendly personality with the ability to work well in a co-operative team workplace
Self-motivated, dedicated and dynamic
Highly organised with the ability to multi-task and deal with a variety of activities
#J-*****-Ljbffr

📌 Customer Service Representative (New South Wales)
🏢 Mckinnel Associates
📍 New South Wales