Dental Receptionist / Front Desk Coordinator
Malvern East | $32–$35 per hour plus super, depending on experience
Permanent Full-Time | 4-Day Week | No Weekends
Are you warm, organised and naturally good at making people feel welcome?
Victorian Dental Group is looking for a Dental Receptionist / Front Desk Coordinator to become an significant part of our established Malvern East team.
We're an independent, multidisciplinary dental practice where patients are known by name and thoughtful care genuinely matters. You'll join a friendly and experienced team with clear systems, supportive leadership and a shared commitment to providing an excellent patient experience.
Why you'll enjoy working with us
Permanent full-time position across four weekdays
No weekend work
Competitive pay based on your experience
A stable, supportive and genuinely collaborative team
Structured systems, clear responsibilities and a thorough induction
Training provided in CareStack dental management software
Modern, bright and calming practice environment
Convenient access to public transport and all-day parking
Friendly, respectful patients who value the care they receive
Opportunities to develop your skills in patient and treatment coordination
About the role
You'll be one of the first people our patients speak to and an important part of ensuring their experience feels welcoming, organised and seamless.
Your responsibilities will include:
Welcoming patients and building genuine rapport
Managing phone calls, emails and appointment enquiries
Coordinating the appointment book and supporting efficient patient flow
Processing payments, accounts and HICAPS claims




Maintaining accurate patient information and correspondence
Assisting with treatment plans and appointment coordination
Communicating clearly with patients about their next steps
Supporting the clinical and administrative team with day‐to‐day practice operations
About you
You may already be an experienced dental receptionist or dental assistant looking to move into a front‐office role. We're also open to candidates from medical reception, professional services or premium customer‐service environments who have the right transferable skills.
You'll be well suited to the role if you:
Are warm, approachable and confident communicating with people
Enjoy creating a positive and reassuring patient experience
Are organised and comfortable managing competing priorities
Communicate professionally by phone, email and in person
Have strong computer literacy and attention to detail
Take ownership of your work while enjoying being part of a team
Have appropriate Australian working rights
Previous dental reception or assisting experience is highly regarded, but not essential for an exceptional candidate. Training in our practice systems and CareStack software will be provided.
About Victorian Dental Group
Victorian Dental Group is a modern boutique practice in Malvern East providing general, preventive and specialist dental care. We're proud of the long‐term relationships we've built with our patients and the supportive, multidisciplinary team behind their care.
We're looking for someone who wants more than simply a reception job, someone who would enjoy becoming a trusted and valued member of our practice.
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📌 Dental Receptionist / Front Desk Coordinator (Melbourne)
🏢 Victorian Dental Group
📍 Melbourne