Service Experts Plumbing & Electrical is looking for a warm, capable and genuinely helpful
Customer Care Representative
to join our team in Erina.
We're a busy plumbing and electrical business with a close-knit team who genuinely work together. We're relaxed and down-to-earth as people, but we care a lot about doing a great job — for our customers and for each other.
This role would suit someone who is calm, organised and self-motivated, enjoys talking to people and is naturally the type to
pitch in and help wherever needed
.
There's no real "that's not my job" mentality in our business. If someone is under the pump, we help them. If something needs doing, we get it done.
The role
You'll be one of the first points of contact for our customers and will play an important part in keeping the day running smoothly.
Your day will include:
Answering customer calls and enquiries
Booking and coordinating plumbing and electrical appointments
Following up with customers and keeping them updated
Managing emails, customer information and general administration
Liaising with technicians and supporting the wider team as needed
No two days are exactly the same, so you'll need to be comfortable changing priorities, thinking on your feet and jumping in where needed.
Our Erina office and wider team
This role will be based in our
Erina office
, where you'll have other team members working alongside you at different times throughout the week.
Our Customer Service team is also connected by Zoom throughout the day, so although team members may be working from different locations, you'll be interacting with them in real time — chatting,



asking questions, helping each other and staying connected throughout the day.
Because of this, you'll need to be comfortable being on Zoom for most of the working day and communicating naturally with the team this way.
The person we're looking for
Experience in customer service, administration, reception, bookings or a service-based business would be ideal, but
personality and attitude matter enormously to us
.
We'd love someone who is:
Friendly, calm and easy to talk to
Reliable, organised and self-motivated
Naturally helpful and team-minded
Comfortable communicating by phone, email and Zoom
Confident managing their own workload and taking initiative
Positive, adaptable and willing to pitch in where needed
We're looking for someone who will become part of the team, learn how the business works and genuinely care about helping both our customers and the people they work with.
What we offer
You'll join a supportive business where people genuinely help each other and where your contribution matters.
There's plenty to learn, lots of variety and the chance to become an important part of a growing team rather than simply being another person answering phones.
Full-time position
Monday–Friday
Erina, Central Coast NSW
If you're a naturally helpful person who takes pride in doing a good job and enjoys being part of a supportive team, we'd love to hear from you.
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📌 Customer Care Representative (New South Wales)
🏢 Service Experts
📍 New South Wales