FWSR Group is a Victorian-based essential safety measures provider delivering fire protection, gas detection and height safety services across the state. We're a stable, growing business with a strong reputation and a genuinely supportive team culture.
Administrator/Office Support
Full-time | Laverton North
FWSR Group is a Victorian-based essential safety measures provider delivering fire protection, gas detection and height safety services across the state. We're a stable, growing business with a strong reputation and a genuinely supportive team culture.
About the business
This is an excellent opportunity for a highly motivated person with an eye for detail along with administration invoicing scheduling support experience to join our growing business. We are a Victorian based essential safety measures provider with offices in five locations as well as being a Registered Training Organization (RTO).
About the role
An exciting opportunity has become available for an Administrator to join our Service team based at our Laverton office. Your day-to-day responsibilities as part of the Administration team will include being responsible for generating sales invoicing for works undertaken, ensuring invoices, and supporting documentation are accurate, collated, and delivered to the correct customer representative in the required format to ensure prompt payment. As an integral member of the team, you will become the central point of reference,working with our technicians and customers to ensure a seamless transition from the creation of a job to it's completion.



Customer satisfaction will be at the forefront of everything you do.
Benefits and perks
Working in a supportive and collaborative work environment. You will be part of a critical team putting the needs of our customers first. Prospect to drive change and efficiency in how we deploy our field teams and make a crucial difference in how we plan and schedule works.
Job Duties
Sales Invoicing
Ensure costs are allocated correctly on the job
Branch office liaison to close out sales invoice
Liaise with service technicians
Collate/deliver job documentation to support invoice
Undertake invoice consolidation process
Finalise end of month processing, including entering labour information and raising invoices
Liaising with and assisting clients with their queries
General reception duties including answering of incoming phone calls and administrative tasks
Providing assistance to key internal staff and management when required
Backfilling other administration roles during approved leave periodsCoordinating and scheduling of the technician's daily tasks
Ability to analyse geographical job groupings to maximize field team execution and minimize repetitive travel.




Ensure work is being carried out in a safe and efficient manner
Ensure job completion and customer satisfaction within timeframes
Prioritisation of tasks from routine scheduled to urgent call outs
Effective professional communication and record keeping skills
Preparation of Invoices for client billing
Excellent time management skills
You will have a "can do" positive attitude and a willingness to continuously learn and challenge yourself. You will be assertive but respectful in your interaction with both field technicians and customers in order to get tasks completed. You will be accountable and adaptable, possessing the ability to adjust when plans change and jobs rescheduled. Working with confidence under pressure and drawing support from the team where needed.
Skills and experience
Service Invoicing experience
Strong customer service and communication skills
Work under pressure and without supervision.
Possess experience in Uptick/Xero software system desirable – not essential on the job training provided
Experience in a similar Administration Invoicing Scheduling Support role would be advantageous
Ability to communicate with the various stakeholders at all levels
Excellent record keeping skills and attention to detail
Strong communication skills – both verbal and written
Strong computer skills (Outlook, Word, Excel)
Experience analysing and grouping data to remove overlap and find efficiencies.
Permanent Australian residents only. NO RECRUITERS
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📌 Service Administration/Office Support (Melbourne)
🏢 FWSR Group
📍 Melbourne