Package:
Up to $210K base + 12.5% bonus + super
Salesforce Platform Manager
Location:
Melbourne or Sydney
In office:
3/4 days per week
Package:
Up to $210K base + 12.5% bonus + super
The Prospect
This is a ASX-Listed FinTech builds the infrastructure that helps Australians keep more of what they earn through pre-tax salary sacrifice. The platform simplifies complex financial admin for over 13,000 employers and nearly half a million users.
Salesforce sits at the centre of how the business runs, touching close to 800 users across the organisation.
The Role
This isn't a coordination role. Plenty of CRM leadership jobs are really project management with a Salesforce label on them, chasing vendors, sitting in status meetings, reporting up rather than deciding anything. This one is different.
You will own the Salesforce platform and roadmap outright: setting direction, making the calls on design and priorities, and being the person accountable when something breaks or a stakeholder pushes back on scope.
The platform carries real technical debt: over-customisation, inconsistent governance, competing priorities from the business.
The mandate is to fix that. Build governance, clean up the platform, reduce reactive firefighting, and put proper operating rhythms in place.
There's a significant AI component too. Einstein and Agentforce adoption is a genuine priority here, not a line item, and you will be expected to drive it: evaluating where it fits, building responsible-use standards, and making sure governance keeps pace with deployment.
What You'll Do
Own the Salesforce platform and roadmap end to end, including architecture, governance and release decisions
Lead and develop a team of 8-10 direct reports (circa 19 across the wider team),



covering Salesforce developers, administrators and a technical lead, onshore and offshore
Report into the Group Manager Engineering, with direct visibility to the CIO on progress and priorities
Manage Salesforce partners and ISV relationships, holding vendors to account rather than relying on them to fill gaps
Partner with Sales, Customer Service, Operations and executive stakeholders, translating business needs into platform solutions and pushing back where requirements don't hold up
Drive platform maturity: sandbox strategy, org consolidation, licensing, security tooling (Shield, encryption, Health Check), CI/CD and test automation
Evaluate and roll out Einstein AI and Agentforce capability, with governance built in from the start
Build career pathways within the team, developing administrators toward senior and lead positions
What You Bring
10+ years working across Salesforce administration or engineering, including 3+ years directly leading a team
5+ years in application support with ITIL process experience
Multi-cloud experience across Sales Cloud, Service Cloud, Marketing Cloud or Experience Cloud
A track record of owning platform governance and roadmap, not just executing against someone else's
Experience managing AppExchange products, ISV partners and Salesforce account/vendor relationships
Certified Salesforce Administrator and Consultant
An engineering or developer background: this role is hands-on and technical by nature, and platform leadership without that grounding won't cut it
Hands-on experience with Einstein GPT or Agentforce
Familiarity with AI-driven marketing automation or LLM-powered personalisation
Background moving from an administrator or developer path into platform leadership, rather than a traditional EM route
#J-*****-Ljbffr

📌 Salesforce Platform Manager (Melbourne)
🏢 Latitude IT
📍 Melbourne