Northern Suburbs | Permanent Full-Time | Onsite Parking
An exciting opportunity has become available for an experienced Customer Service Representative to join a well-established and growing manufacturing business based in Melbourne's northern suburbs.
Working within a supportive and close-knit team, this is a varied customer service and administration role where you'll manage customer requirements from order through to delivery. You'll work closely with internal sales, production, warehouse and logistics teams to ensure customers receive a seamless and reliable service.
This would suit someone who enjoys a fast-paced, hands-on environment, is highly organised and takes pride in building strong relationships with customers.
Customer Service Representative
The Role
Reporting into the wider customer service team, your responsibilities will include:
Managing customer enquiries and providing regular updates throughout the order process
Processing customer orders accurately and efficiently
Coordinating artwork, proofs, job documentation and production requirements
Liaising closely with production, warehouse and sales teams
Monitoring work in progress, stock levels and customer forecasts
Coordinating local and interstate freight and deliveries
Managing customer delivery requirements and ensuring timelines are met
Assisting with invoicing and customer reporting




Maintaining accurate customer and order information
Proactively resolving issues and keeping customers informed throughout the process
About You
To be successful in this role, you will have:
Previous experience within customer service, order management or a similar administrative role
Robust written and verbal communication skills
Excellent organisation and time management
The ability to confidently manage multiple priorities and deadlines
High attention to detail and accuracy
A proactive and solutions-focused approach
The ability to remain calm and level-headed in a busy environment
Strong Microsoft Office skills
A reliable, positive and team-focused attitude
Experience within manufacturing, packaging, labels, print or FMCG would be highly regarded, but is not essential
What's On Offer?
Permanent, full-time opportunity
Competitive salary based on experience
Modern office environment in Melbourne's northern suburbs
Onsite parking
Supportive and friendly team environment
Established and growing organisation
Varied role with plenty of interaction across customers and internal teams
If you're an experienced customer service professional who enjoys keeping things organised, building strong customer relationships and working in a busy environment, we'd love to hear from you.
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📌 Customer Service Representative (Melbourne)
🏢 TwoScots Recruitment
📍 Melbourne