View Melbourne is looking for a part time Reservations Agent to join our team on St Kilda Road. Our reservations office is the first point of contact for everything that comes into the hotel — individual accommodation bookings, group enquiries, and conference and events business. Working alongside our Reservations Supervisor, you'll take calls and emails, get the details right, and ensure each booking is set up properly well before anyone arrives.
This role suits someone with a front office or strong customer service background who wants to move into reservations and gain exposure to the group and events side of the business. If you've worked a reception desk and know your way around a property management system, we'll teach you the rest.
Hours are primarily 3-4 weekdays, with occasional Saturdays as needed.
Key responsibilities
Respond to accommodation, group, conference and events enquiries by phone, email and through our online channels.
Enter and maintain reservations accurately — rates, guest profiles, billing instructions and special requests; Maximising revenue and conversion.
Manage amendments, cancellations, no-shows, and corporate chargebacks.
Take the first call on group and C&E; enquiries: capture the brief, check availability and pass qualified business to the Reservations Supervisor.




Assist with group bookings — rooming lists, cut-off dates, deposits and pre-arrival details.
Handle enquiries from our corporate, travel agents, partners, leisure and medical precinct guests.
What we're looking for
Experience in hotel front office, reservations or a comparable customer service role
Confident written and verbal communication
Genuine attention to detail with a solutions-oriented approach
The ability to juggle a busy phone and inbox across accommodation, group and events enquiries
Availability to work weekdays, with some weekend coverage as required
What we offer
Structured training and hands-on support from the reservations, front office and events teams to grow your career
Discounted accommodation rates for you and your family in Melbourne, Brisbane and Sydney
Discounted dining across all venues
Free car parking
Free uniform and dry cleaning
Duty Meals
Social events and team activities across the hotel
About us
View Melbourne is and independently owned a 206-room hotel on St Kilda Road, a short walk from the Alfred, Chapel Streetand ANZAC Station. We look after a mix of corporate, leisure, inbound group and medical precinct guests, and the reservations office is where most of that business begins.
#J-*****-Ljbffr

📌 Reservations Agent (Melbourne)
🏢 View Hotels
📍 Melbourne