The Opportunity
We are currently partnering with a well-established and growing national organisation based in Dandenong to recruit a Service Coordinator on a temporary basis. This is a fantastic opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment, managing competing priorities and being at the centre of a busy service operation.
Working across a national portfolio, you will act as a key point of contact between customers, technicians and internal teams. You will coordinate service work from initial request through to completion, ensuring technicians are scheduled effectively, customers are kept informed and jobs remain on track.
Key Responsibilities
Manage service work orders from initial request through to completion
Coordinate and schedule technicians across a national portfolio
Act as a key point of contact for customers via phone and email
Provide proactive updates to customers regarding service jobs and timeframes
Monitor work order progress and follow up outstanding jobs
Manage changing priorities and assist with resolving service issues
Prepare quotations and ensure completed jobs are ready for invoicing
Maintain accurate information across internal systems and customer portals
Liaise closely with Operations, Scheduling and Technical teams
Ensure service documentation is accurate and completed within required timeframes




Provide additional administrative support to the wider service team as required
About You
Previous experience in Service Coordination, Scheduling, Customer Service, Administration or a similar role
Strong communication and customer service skills
Excellent attention to detail and organisational skills
Confidence managing multiple work orders and competing priorities
Ability to communicate effectively with customers, technicians and internal stakeholders
Solid systems skills and confidence working across multiple platforms
Experience within facilities management, maintenance, trades, field services or a similar environment will be highly regarded
A proactive, adaptable and solutions-focused approach
Immediate or short-notice availability
The Benefits
Immediate start temporary opportunity
Full-time hours
Dandenong location with onsite parking
Exposure to a national service operation
Varied role combining service coordination, customer service and administration
Supportive and collaborative team environment
Opportunity to take ownership of a busy portfolio and further develop your service coordination experience
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📌 Service Coordinator (Melbourne)
🏢 Sharp & Carter
📍 Melbourne