We are currently seeking an experienced Development Services Support Officer to join a busy Development Services team within a local government environment.
This is a outstanding opportunity for an administration or customer service professional with an interest in planning, building, development or statutory services to contribute to a high-performing team and support the delivery of development-related services to the community.
About the Role
Working closely with technical officers and the broader Development Services team, you will provide high-quality administrative and customer service support across permit applications, enquiries and development-related requests.
Key responsibilities will include:
Providing professional customer service via telephone, in person and through general enquiries.
Supporting the processing and administration of planning, building and development applications.
Allocating applications and service requests to relevant technical officers.
Screening and lodging applications and assisting with public notification and neighbour correspondence.
Preparing correspondence, permits, notices and other documentation.
Maintaining accurate electronic records and permit processing systems.
Organising meetings with applicants and technical officers.




Providing basic information and guidance to residents and applicants, escalating more complex enquiries where required.
Supporting VCAT and Appeals Board administration.
Identifying opportunities to improve processes, systems and customer service.
About You
We are looking for someone who is organised, customer-focused and comfortable working in a busy environment.
You will ideally have:
Experience in administration, customer service or a technical support environment.
Experience working within local or state government will be highly regarded.
Strong organisational skills and excellent attention to detail.
Experience working with CRM, records management or permit processing systems.
Strong written and verbal communication skills.
The ability to manage competing priorities and meet deadlines.
Confidence dealing professionally and calmly with customers, including difficult or sensitive enquiries.
Strong Microsoft Office skills, particularly Word and Outlook.
Experience with TRIM, Authority, REX/CRM or TRAPEZE, or exposure to planning, building, surveying, engineering or other statutory services, will be advantageous.
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📌 Development Services Support Officer (Melbourne)
🏢 Planned Resources
📍 Melbourne