Job Description
Customer Service | Order Processing | Operations
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Optique Line is looking for a reliable, organised and customer-focused Customer Service Officer to join our Kew team in a full-time position.
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This is a diverse, hands-on role combining customer service and administration with order processing, invoicing, stock handling and dispatch.
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You will work closely with our customers, Account Managers and operations team to ensure enquiries are handled promptly and orders are processed accurately from receipt through to dispatch.
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About the Role
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Your responsibilities will include:
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Responding to customer enquiries by phone, email and web
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Providing accurate product, pricing and availability information
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Processing customer orders accurately
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Converting sales orders to invoices
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Converting quotes into confirmed orders
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Supporting Account Managers with customer and order requirements
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Picking, packing and dispatching frames from our Kew location
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Checking products, quantities and order details prior to dispatch
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Processing returned frames, including cleaning, checking and repackaging
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Assisting with stocktakes and inventory accuracy
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Maintaining accurate customer, order and stock information in our systems
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Identifying and reporting stock or order discrepancies
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Working with our warehouse, sales and operations teams to keep orders moving efficiently
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About You
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We are looking for someone who is:
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Friendly, professional and confident dealing with customers
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Highly organised with strong attention to detail
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Accurate with order processing and data entry
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Comfortable using computer systems
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Able to manage multiple priorities
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Reliable and punctual
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Proactive and willing to assist the wider team
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Comfortable working across both office-based and hands-on operational tasks
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Previous experience in customer service, order processing, administration or operations is preferred.
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Experience with stock handling, warehousing or dispatch would be advantageous but is not essential.
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A Varied, Hands-On Role
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This is not a call-centre position.
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You will be involved in the complete customer order process — from receiving an enquiry or order through to processing, invoicing, picking, packing and dispatch.
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The role would suit someone who enjoys variety, takes pride in accuracy and likes seeing a task through from beginning to end.
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What Success Looks Like
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Success in this role means:
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Providing responsive and professional customer service
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Processing orders and invoices accurately
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Dispatching orders promptly
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Maintaining accurate stock and system records
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Processing returns efficiently
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Following established procedures and quality standards
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Being a reliable and consistent member of the team
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Location & Employment
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This is a full-time position based in Kew, Victoria.
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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What's your expected annual base salary?
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How many years' experience do you have as a Customer Service Representative?
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How much notice are you required to give your current employer?
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Do you have order processing experience?
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Do you have Record Keeping experience?
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📌 Customer Service Officer (Victoria)
🏢 Important Group
📍 Victoria