YNA, in partnership with Alpha Support at Home (ASAH), delivers high-quality aged care and community-based services across Australia. Together, we support older Australians to live independently, safely, and with dignity through person-centred, compliant, and outcomes-focused care.
About the Role
As a
Care Partner – Support at Home
, you will be responsible for care management and service coordination activities for older people receiving services under the
Support at Home (SAH)
program.
Each participant is allocated a dedicated Care Partner who works collaboratively with them to plan, manage, and coordinate services aligned to their aged care assessments, funding, and individual goals. Where appropriate, and with participant consent, you will involve informal carers, supporters, and family members in the care planning process. Participants with complex needs may have their care overseen in collaboration with a clinical care partner.
This role also contributes to
intake processes, home visits, and timely onboarding of new SAH clients
across your allocated region on a
part-time basis (0.5)
.
Key Responsibilities
Care Management & Service Coordination
Deliver person-centred care planning aligned to participant goals, preferences, and assessed needs
Support participants to understand their approved services and funding, enabling informed decision-making
Ensure care plans promote reablement, independence, wellbeing, and dignity of risk
Monitor, review, and adjust services and budgets in response to changing participant needs
Maintain regular participant contact, including
a minimum of one care management activity per participant per month
Conduct home visits for care planning and review purposes as required




Refer participants to My Aged Care for reassessments and support plan reviews when appropriate
Ensure all care management activities align with
Standard 3 of the Aged Care Quality Standards
Intake & Service Coordination
Coordinate intake and onboarding of new SAH clients in a timely manner
Monitor the Support at Home waitlist and manage admissions efficiently
Liaise with multiple service providers to ensure timely, high-quality service delivery
Generate purchase orders for approved supports and services
Coordinate and manage participant budgets within approved funding levels
Identify and elevate financial risks, discrepancies, or non-payment issues in collaboration with finance teams
Work closely with internal Program Support, Finance, and Administration teams to resolve participant enquiries
About You
Experience working in health, aged care, or community-based settings
Experience working with care plans, client funding and participant goals essential
Certificate IV in a health or community-related field (or equivalent experience)
Solid understanding of person-centred care and aged care funding models
Excellent communication, coordination, and stakeholder engagement skills
Ability to manage competing priorities while maintaining compliance and quality outcomes
Why Join YNA & ASAH
Competitive remuneration
Supportive, values-driven organisations committed to quality aged care
Training and ongoing support provided for the right applicant
Access to an Employee Assistance Program (EAP)
Inclusive and diverse workplace culture
Opportunity to make a meaningful difference in the lives of older Australians
YNA is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander peoples.
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📌 Care Partner - Support At Home (Melbourne)
🏢 Your Nursing Agency
📍 Melbourne