Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
About the Role
Reporting to the Senior Project Manager, you'll play a key role in delivering business and technology transformation initiatives across the organisation. Working closely with business leaders, operational teams, technology specialists and vendors, you'll help translate complex business needs into practical solutions that improve processes, systems and outcomes. This role will see you involved across the full project lifecycle, from discovery and requirements gathering through to solution delivery, testing, business readiness and benefits realisation.
Key Responsibilities
Lead requirements gathering, process analysis and solution design activities
Facilitate stakeholder workshops and drive business engagement
Document business, functional and non-functional requirements
Develop process maps, user stories and key BA artefacts
Support testing, defect management and solution validation
Assess business impacts and support change readiness
Identify risks, dependencies and process improvement opportunities
Partner with business and technology teams to deliver successful outcomes
Contribute to project governance, reporting and continuous improvement initiatives
About You
Experience as Business Analyst within complex enterprise environments
Strong requirements gathering, process mapping and business process improvement skills
Experience facilitating stakeholder workshops and managing competing priorities
Proven capability translating business needs into clear,



testable requirements
Hands‐on experience supporting UAT, integration testing and defect management
Strong communication and stakeholder management skills
Experience working in Agile, Waterfall or hybrid delivery environments
Exposure to BPMN, process modelling and requirements management tools
Experience in healthcare, aged care, community services or other regulated environments will be highly regarded
Why Join Bolton Clarke?
12-month fixed-term opportunity with genuine extension potential Hybrid and versatile working arrangements Meaningful work supporting essential community services Opportunity to work on large-scale business and technology transformation programs Collaborative and supportive team environment.
Salary packaging benefits available through our not-for-profit status Career development within one of Australia's leading aged care organisations.
Why Work For Bolton Clarke:
Excellent work/life balance with shifts that suit your personal needs
A caring team environment with strong clinical and allied health support
Career progression and development opportunities
Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
Private health insurance and gym discounts
An Employee Assistance Program for staff and family
At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.
If you have any further queries, please contact Meaghan Sutherland (******)
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📌 Business Analyst (Queensland)
🏢 Bolton Clarke
📍 Queensland