Our client is one of the most significant private-sector employers in the country, supporting team members nationally.
About the opportunity
This is a rare chance to step into a pivotal leadership role within a business genuinely committed to Human-Centric Care, moving beyond compliance to deliver purpose-led outcomes that place people at the heart of their recovery journey.
Reporting directly to senior leadership within the Workers Compensation function, you will lead and support a team responsible for driving consistent, high-quality claims outcomes across a complex self-insurance portfolio, while working closely with a third-party administrator.
About you
You are a subject-matter expert in VIC Workers Compensation with proven leadership experience gained within a self-insured organisation. You bring strong interpretation and application of workers' compensation legislation and regulations, and you're ready to hit the ground running in a fast-paced remediation and stabilisation program.
Responsibilities and Duties
Lead, coach, and support a team of Case Managers to ensure accurate, timely, and compliant claims decisions
Provide expert technical guidance on complex and challenging claims
Promote consistency and quality in claims decision-making through regular case reviews and team oversight
Monitor and drive delivery of remediation plans to improve claims management compliance
Maintain comprehensive, accurate documentation to support decision-making and audit readiness
Champion a customer-focused culture across the team, ensuring injured workers and employers are treated with empathy, respect, and transparency




Oversee resolution of escalated queries, complaints, and disputes, ensuring timely and appropriate outcomes
Ensure strict team-wide compliance with workers' compensation legislation, self-insurance requirements, and organisational policy
Maintain up-to-date knowledge of relevant legislative and regulatory changes and cascade this to the team
Identify potential risks within claims and lead mitigation strategies
Support audits and quality assurance reviews of processes and systems of work
Foster a positive, supportive team culture built on open communication, shared learning, and collective accountability
Develop and deliver training and coaching to ensure the team is well-versed in current legislation and best practice across claims management, customer service, and compliance
Required Skills and Experience
Essential:
Previous experience working within a self-insured organisation
Minimum 5 years' experience in workers' compensation case management, with demonstrated people leadership or team leader experience
Strong analytical and problem-solving skills, with the ability to interpret complex information and provide clear, evidence-based guidance
Excellent written and verbal communication skills, with the ability to influence and engage across all levels
Strong leadership, coaching, and mentoring capability
Sound IT literacy across Microsoft and Google ecosystems, with exposure to multiple claims systems and reporting platforms
Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks.
#J-*****-Ljbffr

📌 Workers Compensation Team Leader (Melbourne)
🏢 Zenergy Group
📍 Melbourne